Supervisor - PBX
Wynn Resorts•Las Vegas, NV
7d
About The Position
The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded.
Requirements
- High school diploma or equivalent
- Proficiency with MS Office
- Minimum of two years customer call center experience at least one year of which supervisory in nature
Responsibilities
- Providing support to the Service Manager
- Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery
- Monitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departments
- Completing Telecom Convention billing
- Assisting with the compilation of CMS reports
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
