Supervisor Patient Financial Services

UMC Health System•Richmond, KY

1d•Onsite

About The Position

This position is responsible for managing the Refunds, Patient Reps and Self-Pay Collectors. The supervisor will manage all self-pay and third-party refunds and approve all refunds. The management of the self-pay collectors along with the patient reps, this employee will oversee all phone calls, statement issues, and budget plans. This supervisor will have complete management of the Payroll Patient payments. This position is responsible for supervising the Medicare, Medicaid, Government and Commercial Patient Account Representatives. The supervisor is responsible for maintaining the accounts receivable for assigned sections and for ensuring accurate and timey payment for all claims. Claims are appealed when necessary and all correspondence is processed in a timey manner. The supervisor will also assist staff with daily operational issues.

Requirements

College degree in business related field or equivalent experience
Supervisory skills
Medical and insurance terminology
Ability to communicate both verbally and in writing
Mainframe computer skills
Basic accounting and detailed clerical skills
Possess customer relation skills
Highly technical and problem solving skills
Ability to adapt to changes

Responsibilities

Develop staff job descriptions.
Evaluate staff performance and provide timely and factual feedback as necessary.
Complete performance appraisals according to hospital policy.
Keep the Director / Assistant Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events.
Develop and implements customer service initiative in the Patient Accounting / Collections Department.
Management of the ARCTR Credit Balance Report and Budget Plan Reports.
Correct all Patient Accounting errors when noted and inform the proper supervisor/employee of errors and what measures should be taken to prevent reoccurring errors.
Supervision of all Patient Reps and take any overflow of calls and assist with any customer service issues.
Supervision of the Self – Pay collectors and maintain their incentive pay report.
Assist with problem solving and customer service.
Management of all refunds.
Approve all refunds and be able to solve any issues with refunds.
Maintain collections requirements and ascertain budget plans as set as required.
Assist any employee within the Patient Financial Services Department with any problems, issues, or concerns.
Work all correspondence within 48 hours.
Has a working knowledge of the benefits and reimbursement policies/rules for billing and collections.
Understand all FSCs, transaction codes and denial codes and their proper use.
Determine primary and secondary payers according to rules and regulations.
Appeal/resolve all denied claims.
Ascertain that follow-up is conducted every 30 days either by phone or through email/letter contact with the insurance companies.
Make accurate and complete documentation on all visits worked.
Retain all remittance advices/EOBs.
Schedule and hold ongoing education/status meetings to assure employees maintain interest and an acceptable level of knowledge regarding their job duties.