Supervisor, Patient Accounting - Patient Accounting - Full-Time

Woman's Hospital•Baton Rouge, LA

1d•$52,000 - $76,000

About The Position

The Cash Posting/Customer Service Supervisor is responsible for supervising the daily operations of the cash posting and customer service teams within the patient accounting department. This role ensures timely and accurate application of payments, resolution of patient inquiries, and delivery of exceptional service to patients and third-party payers. The supervisor works closely with leadership to implement policies, improve workflows, and ensure compliance with organizational and regulatory standards.

Requirements

Requires graduation from an accredited college or university with a degree in Business Administration, Management or Accounting.
Degree may be waived with five years proven practical experience in patient financial services.
Knowledge of principles of overseeing a patient accounting office.

Nice To Haves

Revenue cycle leadership experience preferred.
Epic experience preferred.

Responsibilities

Supervise the daily cash posting operations within Epic, ensuring accurate and timely posting of payments, contractual adjustments, refunds, and reversals.
Reconcile payment discrepancies and ensure resolution of unapplied cash and credit balances.
Oversee Epic payment posting workflows, including ERA/EFT processing, manual payment entry, and lockbox reconciliation.
Monitor and resolve unapplied cash, unidentified payments, and credit balances using Epic work queues and reports.
Reconcile payment discrepancies between Epic, bank deposits, lockbox files, and general ledger reports.
Coordinate with bank representatives, lockbox vendors, and electronic payment systems to ensure accurate file transmission and posting.
Ensure proper use of Epic transaction codes, adjustment reason codes, and activity documentation to support audit readiness.
Review Epic cash and credit balance reports to identify trends, errors, or training opportunities
Ensure compliance with internal controls and audit requirements related to cash handling.
Oversee patient customer service team handling inbound/outbound calls, emails, and billing inquiries.
Ensure accurate, timely, and empathetic responses to patient concerns regarding bills, statements, and payments.
Review escalated patient complaints or complex billing issues and provide resolution.
Maintain high levels of customer satisfaction and promote a culture of service excellence.
Train, coach, and evaluate staff performance; provide feedback and support professional development.
Monitor staffing levels and manage schedules to ensure adequate coverage.
Conduct regular team meetings to share updates, address issues, and reinforce policies and goals.
Develop and maintain policies and procedures related to Epic cash posting, refunds, customer service documentation, and account resolution.
Collaborate with Epic IT, billing, compliance, and revenue integrity teams to optimize Epic functionality and workflows.
Ensure adherence to HIPAA and other regulatory requirements in all interactions and transactions.
Any other duties as assigned by Woman's Hospital.