Supervisor, Patient Access Full-Time Day Shift 22424

Bergen New Bridge Medical Center • Paramus, NJ

6d • $60,000 - $80,000 • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Supervisor . Job Duties Oversees the daily activities of the Patient Access department with special emphasis on the outpatient registration and Centralized Scheduling Department to ensure department standards. Will be responsible for the timely collection of demographic, financial and regulatory information to conduct an assessment of the hospital’s financial and compliance risk, related to the delivery of patient care. These functions include timely collection of patient’s copay’s and deductibles. Upon the recommendation of the Training Coordinator, will educate the staff of any changes pertinent to their job duties and responsibilities and will provide guidance as necessary. Responsible for ensuring that all Patient Access employees adhere to the hospital Time and Attendance Policy and if necessary will initiate any disciplinary action. Will ensure that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics. Assists with and responds to escalated “customer” calls. Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention. Supervises and assists with the orientation of new employees. Will ensure that employees are trained to effectively and efficiently perform their job duties especially during their probationary period. Will conduct monthly coaching reports for existing employees and if necessary make recommendation for retraining. Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach. Cultivates a culture of excellence, proactivity and accountability. Creates a daily census report, and records and tracks analytics on this data. Develops/reviews weekly staffing matrix: i. Informs Director of projected staffing deficits/excesses ii. Suggests alternative staffing strategies Ensures delivery of excellent customer service resulting and improving patient satisfaction scores Press Ganey} for the department and the institution. Re-arrange staff to accommodate patient volume in various outpatient areas. Look at delays in Registration and determine remedies. Will work as a team member when necessary to ensure service level goals are met. Ensures that all consents are completed and properly scanned in the EMR. Understands and adheres to the Medical Center’s Code of Conduct. Familiar with the Medical Center’s Mission, Vision, and Values Statements Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Requirements

• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.
• 2-3 years' previous Patient Access or Revenue Cycle supervisory experience preferred.
• Bachelor’s degree in a healthcare related field or suitable combination of education and experience required.

Responsibilities

• Oversees the daily activities of the Patient Access department with special emphasis on the outpatient registration and Centralized Scheduling Department to ensure department standards.
• Will be responsible for the timely collection of demographic, financial and regulatory information to conduct an assessment of the hospital’s financial and compliance risk, related to the delivery of patient care.
• These functions include timely collection of patient’s copay’s and deductibles.
• Upon the recommendation of the Training Coordinator, will educate the staff of any changes pertinent to their job duties and responsibilities and will provide guidance as necessary.
• Responsible for ensuring that all Patient Access employees adhere to the hospital Time and Attendance Policy and if necessary will initiate any disciplinary action.
• Will ensure that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics.
• Assists with and responds to escalated “customer” calls.
• Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
• Supervises and assists with the orientation of new employees.
• Will ensure that employees are trained to effectively and efficiently perform their job duties especially during their probationary period.
• Will conduct monthly coaching reports for existing employees and if necessary make recommendation for retraining.
• Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach.
• Cultivates a culture of excellence, proactivity and accountability.
• Creates a daily census report, and records and tracks analytics on this data.
• Develops/reviews weekly staffing matrix: i. Informs Director of projected staffing deficits/excesses ii. Suggests alternative staffing strategies
• Ensures delivery of excellent customer service resulting and improving patient satisfaction scores Press Ganey} for the department and the institution.
• Re-arrange staff to accommodate patient volume in various outpatient areas.
• Look at delays in Registration and determine remedies.
• Will work as a team member when necessary to ensure service level goals are met.
• Ensures that all consents are completed and properly scanned in the EMR.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Performs other related duties as required.

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level