Patient Access Representative | Full Time | Day Shift

UF Health • Gainesville, FL

2d

About The Position

Financial Specialists serve as the first step within the Revenue Cycle and play a critical role in ensuring the organization’s financial success and patient satisfaction. Accurate information collected and entered at the point of service supports clean claims, timely reimbursement, and a positive patient experience.

Requirements

• High school graduate or equivalent is required. A college degree or related coursework is preferred.
• Three (3) or more years of experience with third-party payors in a business office and/or with a healthcare provider, healthcare-related business, insurance organization, or a related industry is required.
• Related experience gained while working at Shands may be substituted for the required experience only if: The experience is related to patient demographics, admissions financial arrangements, billing and collections, patient records processing, or a combination thereof; and
• The experience included direct public contact.
• Ability to make timely and accurate judgment decisions
• Effective communication skills when interacting with healthcare professionals
• Ability to work independently with minimal direct supervision
• Exceptional verbal, analytical, and written communication skills
• Adaptable, tactful, and able to work effectively under pressure
• Demonstrated understanding of the importance of a “first impression” role, including appropriate dress, attitude, and professionalism

Nice To Haves

• Working knowledge of medical and insurance industry terminology (preferred)
• Proficiency in computer applications and the ability to work across multiple systems (preferred)

Responsibilities

• Collect, validate, and enter accurate patient demographic and insurance information
• Complete patient registration prior to or upon patient arrival
• Verify insurance coverage and benefits
• Secure required signatures on regulatory and compliance documents
• Obtain necessary referrals, pre-certifications, and/or authorizations, as required
• Provide financial counseling and refer patients to appropriate resources for financial assistance
• Calculate patient financial responsibility and provide cost estimates
• Collect patient payments and accurately post transactions in EPIC
• Maintain and balance the EPIC cash drawer on a daily basis
• Monitor and maintain assigned EPIC work queues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED