Supervisor - Patient Access - LCMC Health Westpark Campus

LCMC Health•New Orleans, LA

About The Position

Your job is more than a job Your Everyday Supervision: Fulfills essential position duties of Patient Access Representative Lead, as needed to insure continuous business operations. Ensures metric based goals are met or exceeded. Manages key revenue cycle performance work queues impacting claims. Administrative Duties : Demonstrates accountability for responsibly managing resources by completing work on time and using supplies appropriately. Prioritizes the needs of both internal and external customers. Ensures quality work, meet deadlines, and adherence to the organization's standard operating procedures. Regularly audits to ensure compliance. Education : Maintains organizational training and educational requirements as well as compliance related audits, reviews, and assessments, as necessary. Accurately accesses strengths and needs of employees. Provides specific feedback and helpful coaching in a timely manner. Provides challenging assignments and developmental opportunities. Management : Monitors/manages assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner. Provides on-the-job training to the Patient Access Representatives. Resolves escalated patient/account issues. Participates in continuous process improvement initiatives. Directs and coordinates all check-in, check-out, and financial services activities within the department. Directly responsible for all personnel interactions/activitiessuch as hiring, performance appraisals, vacation and work schedules, payroll records, and time-keeping responsibilities. Performs as required: Handles other duties as assigned effectively and efficiently. Participates in department meetings. Participates in continuing education training. Provides feedback to managers and directors on process improvement opportunities. Cross-trains and cross-covers for personnel performing similar job functions both within and outside the department.

Requirements

Combination of appropriate education and work experience is required:
Associate's Degree or higher with 4 years of experience in a customer service related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail, or hospitality, of which must include 2 years of direct patient access experience.
Bachelor's Degree or higher with 2+ years of direct patient access experience.
Experience using a variety of computer systems/programs and general data entry including Excel, Word, Power Point and Outlook.
Experience working in a fast-paced environment, prioritizing tasks and communicating across a variety of levels within the organization.
Excellent customer service, interpersonal, and conflict resolution skills.
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner.
Excellent decision-making skills; sound judgment in handling/escalating difficult situations.
Good analytical skills with a strong attention to detail.
Proficiency in computers

Responsibilities

Fulfills essential position duties of Patient Access Representative Lead, as needed to insure continuous business operations.
Ensures metric based goals are met or exceeded.
Manages key revenue cycle performance work queues impacting claims.
Demonstrates accountability for responsibly managing resources by completing work on time and using supplies appropriately.
Prioritizes the needs of both internal and external customers.
Ensures quality work, meet deadlines, and adherence to the organization's standard operating procedures.
Regularly audits to ensure compliance.
Maintains organizational training and educational requirements as well as compliance related audits, reviews, and assessments, as necessary.
Accurately assesses strengths and needs of employees.
Provides specific feedback and helpful coaching in a timely manner.
Provides challenging assignments and developmental opportunities.
Monitors/manages assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner.
Provides on-the-job training to the Patient Access Representatives.
Resolves escalated patient/account issues.
Participates in continuous process improvement initiatives.
Directs and coordinates all check-in, check-out, and financial services activities within the department.
Directly responsible for all personnel interactions/activitiessuch as hiring, performance appraisals, vacation and work schedules, payroll records, and time-keeping responsibilities.
Handles other duties as assigned effectively and efficiently.
Participates in department meetings.
Participates in continuing education training.
Provides feedback to managers and directors on process improvement opportunities.
Cross-trains and cross-covers for personnel performing similar job functions both within and outside the department.