Supervisor-Patient Access - OLGMC Emergency Department - Full Time, Evenings/Overnights 4P-1230A

Ochsner Clinic Foundation-posted 3 days ago
Full-time • Manager
Lafayette, LA
5,001-10,000 employees
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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

  • Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
  • Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
  • Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
  • Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
  • Manages staff schedules to ensure adequate coverage.
  • Interviews and recommends candidates for hire and coordinates training to develop staff.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Performs other related duties as required.
  • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  • This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  • High school diploma or equivalent.
  • 7 years of customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience; OR 2 years of customer service experience with a bachelor’s degree.
  • Computer skills and dexterity for data entry and retrieval of information.
  • Effective verbal and written communication skills and ability to present information clearly and professionally.
  • Proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Strong interpersonal skills.
  • Excellent leadership skills and self-direction.
  • Good judgment skills in handling difficult situations.
  • Good organizational, time management, and conflict resolution skills.
  • Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
  • Bachelor's degree.
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