Patient Access - Patient Access Supervisor - FT Evenings

Baptist Health • Jacksonville, FL

1d • Onsite

About The Position

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org. Highlights: Summary: The Supervisor, Patient Access shall be responsible to oversee the reception and registration operations at their respective facility. The Supervisor will assist the leader to work with the service line personnel, office staff, and leadership to promote accurate and efficient registration services. Additionally, the Supervisor will assist leadership in efforts to motivate staff to achieve high levels of customer satisfaction, and to meet the organizational and departmental goals for customer service and financial performance. The Supervisor is responsible to maintain appropriate staffing level, train staff, provide assistance with patient issues, and maintain patient flow within the Registration area. This position may have additional duties assigned that are within scope of the role.

Requirements

• High School diploma or equivalent required, some college preferred.
• Minimum 3 years’ experience in medical registration or collections experience preferred.
• Supervisor experience preferred.
• Excellent communication and interpersonal skills.
• Experience in a customer service background preferred.
• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability, and excellent organizational skills.
• Must be able to complete multiple tasks simultaneously.
• Ability to develop trust with leaders in the organizations.
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Responsibilities

• oversee the reception and registration operations
• assist the leader to work with the service line personnel, office staff, and leadership to promote accurate and efficient registration services
• assist leadership in efforts to motivate staff to achieve high levels of customer satisfaction
• meet the organizational and departmental goals for customer service and financial performance
• maintain appropriate staffing level
• train staff
• provide assistance with patient issues
• maintain patient flow within the Registration area
• additional duties assigned that are within scope of the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED