Supervisor, Patient Access

Adventist Health • Clearlake, CA

1d

About The Position

Located in beautiful Northern California, Adventist Health Clear Lake has been a
leading healthcare provider in Lake County since 1968. We are comprised of a
25-bed critical access hospital and provide primary and specialty care services
at clinics throughout the area to best serve our community. Lake County is home
to Clear Lake, California's largest natural freshwater lake, surrounded by
charming small towns, beautiful mountains, vineyards and orchards. This area is
perfect for outdoor enthusiasts, with some of the best bass fishing, rural
trails for hiking and biking, all the while being only two hours from the San
Francisco Bay Area, Sacramento Valley or Pacific Coast.

Job Summary:

Oversees all functions within patient access. Provides technical leadership
while performing escalated or complex duties. Monitors department efficiencies
and assumes responsibility for meeting departmental goals. Implements plans for
improvement when needed. Maintains policies and procedures. Supervises and
directs the activities of various levels of assigned personnel using both
professional and supervisory discretion and independent judgment.

Requirements

• Bachelor’s Degree or equivalent combination of education/related experience: Required

Nice To Haves

• Five years' patient access experience: Preferred
• Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Responsibilities

• Supervises employees in patient access services and oversees all day-to-day activities and processes. Strategically aligns staff to support workload while meeting budget requirements. Exercises independent judgment in recruiting, training, coaching, supervising and responsibly directing assigned staff.
• Supervises insurance and verification authorization staff, including pre-registration activities. Ensures all patient data is accurate and that all systems work efficiently. Monitors trends in volume, errors, cancellations and other appointment-driven reporting. Plans and develops new systematic approaches to maximize upfront collections and improve/maintain accuracy in registrations.
• Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed.
• Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates’ development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees