Supervisor, Patient Access Services - Greenville Referral Center

Vidant Health • Greenville, NC

54d

About The Position

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina. The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.

Requirements

• 5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.
• Patient Access Certification with the National Association of Healthcare Management or other certifying agency may be supplemented for two of years of the required experience.
• 5 years Customer Service Experience Excellent verbal and written communication skills
• Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends
• Proven ability to effectively lead a group and collaborate with multi-disciplinary teams
• Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint)

Nice To Haves

• Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience
• Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees