Supervisor Patient Access - East Access Center

WVU Medicine•Burbank, CA

12d

About The Position

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, and insurance verification, of patients within the healthcare system to ensure the financial viability of the clinical and business enterprise.

Requirements

High school graduate or equivalent.
Obtain HFMA Certified Revenue Cycle Representative (CRCR) Certification within one (1) year of hire.
Two (2) years of patient financial services, patient access, or registration experience.
Excellent oral and written communication skills
Working knowledge of computers
Basic knowledge of medical terminology, third party payors, knowledge of business math, time of service collection, process ICD-9 and CPT coding preferred
Must demonstrate the ability to use tact and diplomacy in dealing with others
Excellent Customer service and telephone etiquette
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift
Must be able to sit for extended periods of time
Must have reading and comprehension ability and must be able to read and write legible in English
Visual acuity must be within normal range
Must be able to communicate effectively
Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment

Nice To Haves

Associates Degree, BA or BS.
Two years of experience in a healthcare setting
Supervisory experience.

Responsibilities

Supervises and coordinates activities related to registration & scheduling. Maintaining current knowledge of third party payor and managed care requirements
Coordinates and supervises access processing for verification, notification and pre-certification to minimize payment denials
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures
Coordinates registration, scheduling with other departments and/or outside referral sources/agencies/facilities to ensure continuity of care, timely communication and accurate patient processing.
Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions
Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees
Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution
Monitors performance of staff on a daily basis to ensure efficient high quality service
Completes performance evaluations for new employees, as well as annual evaluations
Participates with Manager in evaluation of employees who fall below expectations
Able to institute first step (verbal counseling) of WVUH Corrective Action Policy
Coordinates staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed
Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence
Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate
Communicates problem hindering workflow to Manager or Director in a timely manner
Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency
Assist with annual budget process
Maintains registration accuracy threshold of 95% as identified in audit processing
Compiles daily cash deposits and reconciles individual cash drawers