Supervisor, Patient Access Services
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience. Supervise and train patient access staff, including scheduling of patient access representatives and support staff. Ensure accurate and timely patient registration, including demographic and insurance information. -Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare. -Manage the workflow of the patient access department to ensure that all tasks are completed efficiently. -Continuously improve processes and procedures to enhance the patient experience. -Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience. -Resolve customer complaints and concerns in a professional and timely manner. -Prepare and analyze performance reports to assess department performance and identify areas for improvement.
Requirements
- Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
- experience in a healthcare setting, with a focus on patient access and registration 3-5 years required
- Strong leadership and communication skills
- Knowledge of healthcare regulations and patient privacy laws
- Ability to analyze data and make informed decisions
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong customer service orientation and commitment to providing excellent patient care
Nice To Haves
- supervisory experience 1-2 years preferred
Responsibilities
- overseeing the day-to-day operations of the patient access department
- managing a team of patient access representatives
- ensuring accurate patient records
- promoting a positive patient experience
- Supervise and train patient access staff, including scheduling of patient access representatives and support staff
- Ensure accurate and timely patient registration, including demographic and insurance information
- Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare
- Manage the workflow of the patient access department to ensure that all tasks are completed efficiently
- Continuously improve processes and procedures to enhance the patient experience
- Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience
- Resolve customer complaints and concerns in a professional and timely manner
- Prepare and analyze performance reports to assess department performance and identify areas for improvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
