Patient Access Services Supervisor
About The Position
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Supervisor, Registration is responsible for daily operations of Patient Access Services, which includes Outpatient Registration, Emergency Department Registration, and Front Desk functions. Provides superior quality, competitive value and outstanding service by managing patient expectations. Monitors quality and integrity of all registration functions, ensuring that exceptional customer service is provided. Responsible for achieving department and network goals, ensuring accuracy of all demographic and financial information and focusing on point of service cash collection.
Requirements
- Associate degree in the medical field preferred.
- Supervisory experience, hospital or health care experience.
Responsibilities
- Sets policy and procedures for department activities and ensures that the department operates in accordance with them.
- Develops departmental budget projecting staffing and equipment needs.
- Hires, trains and reviews performance of staff.
- Prepares work schedules and assigns duties.
- Ensures that staff is informed of changes in hospital policies and procedures so that staff is able to gather necessary patient information, medical, financial information and process admissions and registrations accurately and effectively.
- Responsible for coordinating the training and continuous education of all registration clerks.
- Sets department goals consistent with the hospital’s strategic plan and management philosophy and monitors progress toward them.
- Communicates with physicians and their staff to keep them informed of current Admission procedures.
- Responsible for keying of charges for Cardiac Rehabilitation.
- Follows-up with patient inquiries as they relate to billing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
