Supervisor, Patient Access Services (on-site)

Northwell•New York, NY

1d•Onsite

About The Position

Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed.

Requirements

Associate's Degree required, or equivalent combination of education and related experience.
4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

Nice To Haves

Quality Assurance: Ensure accuracy and compliance with policies, procedures, and regulatory standards in all patient access functions.
Develop and maintain quality control processes to improve patient access services.
Training and Development: Identify training needs and develop training programs for new and existing staff to enhance skills and performance.
Ensure staff are up-to-date with the latest policies and procedures.
Customer Service: Foster a culture of excellent Customer Service, addressing and resolving patient complaints and issues promptly.
Implement strategies to improve patient satisfaction and streamline patient access processes.
Collaboration: Coordinate with other departments, such as billing, clinical teams, and IT, to resolve issues and improve patient access services.
Participate in interdisciplinary meetings to support organizational goals.
Excellent leadership and people management skills.
Strong organizational and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Commitment to delivering high-quality customer service.
Bachelors degree in healthcare administration, business, or a related field preferred.
Minimum of 2-3 years of experience in patient access services or healthcare administration, with at least 1 year in a supervisory role.
Strong knowledge of patient registration, scheduling, insurance verification, and healthcare regulations.
Proficiency in using healthcare information systems and patient management software EPIC.

Responsibilities

Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
Monitors the inpatient and outpatient registrations for quality assurance.
Responds to concerns of patients, families, physicians, and staff.
Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.