Patient Access Associate (On-Site) (H)

University of Miami•Doral, FL

2d•Onsite

About The Position

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Associate to work at our Doral location. Core Job Summary: The Patient Access Associate welcomes visitors (i.e. vendors, customers, patients, staff, students etc.) to the department by greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

Requirements

High School diploma or equivalent
Minimum 1 year of relevant experience
General knowledge of office procedures and operations
Ability to communicate effectively in both oral and written form
Ability to understand and follow instructions
Ability to work evenings, nights and weekends as necessary
Any relevant education, certifications and/or work experience may be considered.

Responsibilities

Greets visitors to the department and directs them to their requested destination.
Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
Responds to general questions and inquiries; forwards non-routine requests to appropriate staff for handling.
Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
Maintains department directories and visitation logs.
Maintains a tidy and clean reception area.
Places orders for department supplies as requested by department leadership.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.