Supervisor, Patient Access & Pre-Access

Ensemble Health Partners•Moncks Corner, SC

About The Position

By embodying our core purpose of customer obsession, embracing new ideas, driving innovation, and striving for excellence , this role ensures every patient, client, and colleague interaction is meaningful and contributes to our mission of redefining what’s possible in healthcare. Position Summary The Patient Access Supervisor organizes and coordinates the daily activities of assigned staff to ensure safe, effective, compliant, and fiscally responsible operations. This role partners closely with the Patient Access Manager to support staff development, operational performance, and service excellence while maintaining a working knowledge of revenue cycle and patient access functions.

Requirements

Certified Revenue Cycle Representative (CRCR) or other approved job‑relevant certification.
1–3 years of people leadership experience preferred
2–3 years of supervisory experience in a healthcare or business environment preferred
High School Diploma, GED, or equivalent experience required
Ability to lead and direct others in a fast‑paced healthcare environment
Strong analytical and problem‑solving skills
Working knowledge of Microsoft Office applications
Knowledge of patient registration, insurance verification, scheduling, and hospital billing processes

Nice To Haves

Associate’s or Bachelor’s degree in Business or related field preferred

Responsibilities

Coordinate and oversee daily registration and pre‑registration activities to ensure all duties are completed accurately and on time.
Organize, schedule, and assign staff, including rotations, time off, call‑offs, and on‑call coverage, in accordance with organizational policies while minimizing overtime and maximizing productivity.
Monitor daily productivity and department performance metrics, including point of service collections, wait times, productivity, overtime, and other key indicators; communicate results to staff and leadership as required.
Conduct and oversee orientation, training, and ongoing education for Patient Access staff to ensure compliance, quality performance, and excellent customer service.
Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
Assist the Patient Access Manager with day‑to‑day operations, staff evaluations, time and attendance tracking, and departmental reporting.
Participate in on‑call rotation, including days, nights, and weekends; provide administrative and educational guidance and assist with staffing coverage during call‑offs or unexpected volume surges.
Perform audits to assess performance and compliance; provide ongoing coaching and education to support continuous improvement.
Assist with the development, implementation, and maintenance of departmental processes and procedures.
Serve as a resource to staff and ancillary departments, promoting standards of behavior that support service excellence for internal and external customers.
Manage assigned projects related to operational improvements, process changes, and performance tracking; report progress to Patient Access Leadership.
Participate in facility meetings and operational activities as assigned to ensure alignment between clinical teams and Patient Access operations.

Benefits

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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