Supervisor, Park Operations (Park Quality)

SeaWorld•San Antonio, TX

1d•Onsite

About The Position

This role offers an exciting opportunity at a water park, where the successful candidate will play a key role in delivering memorable and positive experiences for guests. The position involves leading and inspiring a team of ambassadors to provide exemplary guest service, modeling a positive attitude, high energy, and a strong commitment to quality. United Parks & Resorts, a world-renowned leader in the themed-park and entertainment industry, is built on a passion for animal care and a dedication to delivering positive, memorable experiences globally. The company is committed to helping ambitious individuals achieve their professional best and is always seeking skilled and knowledgeable individuals for various roles.

Requirements

At least 18 years of age
At least 4 days of unrestricted availability including weekends and holidays during peak season
At least 3 days of unrestricted availability including weekends and holidays during the off season
Able to complete provided CPR/AED training/certification
Able to be trained and certified at all assigned areas and job functions
Able to climb stairs/ladders
Able to operate and maneuver in/around tight spaces
Able to use heavy equipment for cleaning
Comfortable with exposure to noise and vibrations
Able to work in all weather conditions and temperature extremes
Able to train on and properly use protective gear
Comfortable working around fumes/dust/odor
Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
Stand, walk, and/or sit for prolonged periods of time
Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Comfortable speaking in front of large groups of guests and team members
Able to remain calm and professional during challenging situations
Excellent written and verbal communication skills
Working knowledge of all Microsoft Office applications
Skilled in organization and planning
Able to lift or move 75lbs
Troubleshooting — Determining causes of operating errors and deciding what to do about it
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Equipment Selection — Determining the kind of tools and equipment needed to do a job
Time Management — Managing one's own time and the time of others
Speaking — Talking to others to convey information effectively
Writing — Communicating effectively in writing as appropriate for the needs of the audience

Nice To Haves

Possession of a valid state driver's license preferred
1 Year in mechanical ride operation preferred

Responsibilities

Ensure a safe environment for all team members, guests, and animals
Responsible for the development of OJT’s and ambassadors by providing training, feedback and coaching
Ensure compliance to all state/federal regulations, park policies, and department procedures
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Maintain inventory and stock/replace areas supplies and equipment as needed
Conduct equipment and safety checks in compliance with department and company standards
Attend to ambassadors and follow park protocol in emergency situations
Respond to ambassador and guest needs
Communicate effectively with other areas within the department as well as other departments in the park
Track information to complete daily and weekly reports
Report to leadership regarding the status of projects and completed assignments