Assistant Supervisor, Park Quality (Aquatica)

SeaWorld•San Antonio, TX

1d•Onsite

About The Position

As an Assistant Supervisor for Park Quality at our water park, you will lead an incredible team in delivering an exemplary level of guest service. Working in a team environment, you will model a positive attitude, a high level of energy, and an unyielding commitment to quality. Your role involves supervising a shift within a specific outlet and performing job duties of positions within your scope of supervision. You will establish and maintain a positive atmosphere, ensuring the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines. Key responsibilities include supervising, training, and counseling ambassadors, ensuring proper training and development, accurately tracking ambassador labor, and complying with area opening and closing procedures.

Requirements

At least 16 years old.
Able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
Able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
Working knowledge of the English language with excellent verbal and written communication skills.
Able to walk and stand for long periods of time in extreme weather conditions.
Willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.

Nice To Haves

Three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.

Responsibilities

Lead an incredible team in delivering an exemplary level of guest service.
Model a positive attitude, a high level of energy and an unyielding commitment to quality.
Supervise a shift within a specific outlet.
Perform job duties/tasks of positions within scope of supervision.
Establish and maintain a positive atmosphere which ensures the highest level of ambassador performance and guest service.
Enforce and comply with safety procedures and guidelines.
Supervise, train, and counsel ambassadors.
Ensure proper training and development in accordance with SEA guidelines; such as minor infractions (i.e. attendance, grooming, cash handling, etc.).
Accurately track ambassador labor to include daily scheduling and break management.
Comply with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
Provide excellent guest service to guests and ambassadors.
Consistently practice safe work habits including, but not limited to, the use of personal protective equipment, lifting, and reporting of unsafe situations.
Comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
Successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.