Supervisor Outpatient Pediatrics

Mass General Brigham • Foxborough, MA

3d • $54,059 - $78,686 • Onsite

About The Position

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Support Operations Supervisor, Pediatric Clinics in Sandwich and Foxborough Supervision of both Spaulding Foxborough and Sandwich Pediatrics 40-hour, 5-days schedule with travel between sites Supervise activities associated with the outpatient registration service and scheduling of outpatients including supervision of all front office support staff. Responsible for the assessment, planning, implementation and evaluation of the registration service and scheduling processes. Promote collaboration among all members of the outpatient care team.

Requirements

• Graduate of an accredited baccalaureate program in health care related field or equivalent experience.
• Previous management experience preferred.
• Ability to analyze and develop statistical reports.
• Safely execute all job responsibilities without risking injury to self or patients. Demonstrates the ability to interact with patients and families.
• Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

Nice To Haves

• Highly developed communications and interpersonal skills, working with diverse population.
• Work independently, be self-directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
• Attention to detail.

Responsibilities

• Team members are oriented, mentored and supported to achieve stated goals for performance. Performance evaluations are completed accurately and timely in accordance with organization standards.
• Outpatient registration process is managed to meet department standards; collecting clinical and financial information while maintaining a customer service focus.
• Accurate and efficient scheduling procedures for therapy outpatients is established, maintained, and improved upon per established practices.
• Weekly payroll sheets are coordinated to achieve accurate and timely submission in to the hospital payroll system.
• Functional operations of the outpatient center are managed to maintain comprehensive and up to date paperwork statistics, schedule, and correspondence.
• Inventory of office supplies is monitored to meet department guidelines, including filing of all invoices and requisitions.
• Additional department, organization, or network activities are completed per established objectives.
• Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager