Supervisor, Outbound Operations 2nd Shift

ScanSource, Inc.•Southaven, MS

55d

About The Position

Essential Job Duties Able to take command of assigned Area to achieve warehouse safety, quality, and performance standards Maintaining operational awareness of the business context: compliance performance targets, company profitability, and asset protection. Conduct and contribute to training, developing, coaching, and disciplining assigned associates. Responsible for managing associates to achieve operational goals. Monitor associate's execution of assigned duties while maintaining on-going cross-training to provide adequate coverage in key areas. Response to customer escalations via providing root causes and correct actions. Interact with all support teams (quality, inventory, replen, inbound, maintenance, HR etc.) to develop plans to meet business objectives Order supplies for department Ensure assigned associates have necessary resources to perform daily tasks. Occasional work in direct process path (if needed) Provide PTO coverage for Department Leadership (if needed) Promote workplace safety by maintaining a clean and organized environment. Continuously monitor safety performance of all associates. Correct and promptly report any safety violations to DC Management. Physical Requirements Must be able to lift up to 70 pounds with or without reasonable accommodation Must be willing and able to frequently push, pull, squat, bend, and reach Must be able to stand/walk for up to 10-12 hours Must be able to work in an environment where the noise level varies and can be loud Maintain excellent housekeeping and confidently open and close / secure the building/operations at end of shift Ability to operate related equipment Regular attendance is an essential function of the Supervisor, Outbound Operations position Qualifications Ability to understand basic English High school diploma or equivalent A minimum of 10 years work experience in a Functional Area Supervisor role in a distribution center Work experience includes high transaction volumes in a time sensitive mechanized distribution center Proficient with MS Office Suite (Word, Excel, PowerPoint) Experience using warehouse management systems Ability to multi-task and perform excellent communication, supervisory and customer service skills Must be able to identify problems and resolve in a timely manner; possess a sense of urgency and ability to prioritize tasks and resources appropriately Promote an environment conducive to maximum employee morale, productivity, and effectiveness Excellent written and verbal communication skills; ability to communicate effectively to a group of 25-90 associates at any given time Excellent judgment and decision-making abilities Hard working and self-motivated Safety Requirements: Demonstrates awareness and commitment to safe work practices Follows safety policies and procedures in performing duties Demonstrates responsibility for personal safety and that of others If required to operate equipment, does so in a safe manner in accordance with OSHA requirements Promptly reports any defective equipment to Maintenance and DC Management Recognizes and addresses unsafe working conditions or practices Demonstrates safe working practices in daily job duties Initiates corrective action for safety policy violations Administer lift certifications. i.e., Train, Test, & Evaluate when needed Qualifications Preferred: Bachelors' degree in related field Experience with Manhattan Associates WMS (SCALE, PKMS) Progressive leadership in distribution center Proficiency in English and Spanish Certified Lean Six Sigma - Green BELT Experience with ULTIPRO HR System Fair and balanced Policy and Procedure enforcement Experience with performance metrics and process improvement Demonstrated problem solving skills and analytical skills Ability to operate related material handling equipment

Requirements

Ability to understand basic English
High school diploma or equivalent
A minimum of 10 years work experience in a Functional Area Supervisor role in a distribution center
Work experience includes high transaction volumes in a time sensitive mechanized distribution center
Proficient with MS Office Suite (Word, Excel, PowerPoint)
Experience using warehouse management systems
Ability to multi-task and perform excellent communication, supervisory and customer service skills
Must be able to identify problems and resolve in a timely manner; possess a sense of urgency and ability to prioritize tasks and resources appropriately
Promote an environment conducive to maximum employee morale, productivity, and effectiveness
Excellent written and verbal communication skills; ability to communicate effectively to a group of 25-90 associates at any given time
Excellent judgment and decision-making abilities
Hard working and self-motivated
Must be able to lift up to 70 pounds with or without reasonable accommodation
Must be willing and able to frequently push, pull, squat, bend, and reach
Must be able to stand/walk for up to 10-12 hours
Must be able to work in an environment where the noise level varies and can be loud
Ability to operate related equipment
Regular attendance is an essential function of the Supervisor, Outbound Operations position
Demonstrates awareness and commitment to safe work practices
If required to operate equipment, does so in a safe manner in accordance with OSHA requirements
Promptly reports any defective equipment to Maintenance and DC Management

Nice To Haves

Bachelors' degree in related field
Experience with Manhattan Associates WMS (SCALE, PKMS)
Progressive leadership in distribution center
Proficiency in English and Spanish
Certified Lean Six Sigma - Green BELT
Experience with ULTIPRO HR System
Fair and balanced Policy and Procedure enforcement
Experience with performance metrics and process improvement
Demonstrated problem solving skills and analytical skills
Ability to operate related material handling equipment

Responsibilities

Able to take command of assigned Area to achieve warehouse safety, quality, and performance standards
Maintaining operational awareness of the business context: compliance performance targets, company profitability, and asset protection.
Conduct and contribute to training, developing, coaching, and disciplining assigned associates.
Responsible for managing associates to achieve operational goals.
Monitor associate's execution of assigned duties while maintaining on-going cross-training to provide adequate coverage in key areas.
Response to customer escalations via providing root causes and correct actions.
Interact with all support teams (quality, inventory, replen, inbound, maintenance, HR etc.) to develop plans to meet business objectives
Order supplies for department
Ensure assigned associates have necessary resources to perform daily tasks.
Occasional work in direct process path (if needed)
Provide PTO coverage for Department Leadership (if needed)
Promote workplace safety by maintaining a clean and organized environment.
Continuously monitor safety performance of all associates.
Correct and promptly report any safety violations to DC Management.
Maintain excellent housekeeping and confidently open and close / secure the building/operations at end of shift
Administer lift certifications. i.e., Train, Test, & Evaluate when needed
Follows safety policies and procedures in performing duties
Demonstrates responsibility for personal safety and that of others
Recognizes and addresses unsafe working conditions or practices
Demonstrates safe working practices in daily job duties
Initiates corrective action for safety policy violations