Supervisor, Order Services - The Toro Company

The Toro Company•Bloomington, MN

20d•$87,000 - $97,000•Hybrid

About The Position

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world. Your Opportunity: The Order Services Supervisor is responsible for leading and developing a team that ensures an exceptional order-to-invoice experience for all assigned TTC brand accounts. This role provides oversight for customer relations, order management, and shipment consolidation for both domestic and international customers. The supervisor ensures service excellence, process optimization, and cross-functional collaboration while mentoring team members to meet and exceed performance standards. Work Location: This role will be based at the Bloomington, MN Toro's International Corporate Headquarters. Fully remote is not available at this time. This role will require 5-days on site during training. The current team works 3-days on campus, with optional 2-days remote. Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices. May require occasional travel to other company sites, distribution centers, or supplier locations.

Requirements

Bachelor’s degree required.
5+ years of experience in customer service, order management, or supply chain operations, with at least 1-2 years in a leadership or supervisory role.
Proficiency in SAP or similar ERP processing system, Salesforce, and Microsoft Office Suite (Excel, Word, Outlook).
Strong verbal and written communication skills.
Demonstrated ability to lead, motivate, and develop high-performing teams.
Exceptional problem-solving skills and the ability to make decisions independently.
High attention to detail with excellent organizational and time management skills.
Understanding of international and domestic order fulfillment processes.

Nice To Haves

Bachelor’s degree: in Business, Supply Chain or a related field will be preferred.

Responsibilities

Team Leadership & Development: Supervise and coach a team of Order Services Representatives and/or Customer Service Associates.
Oversee day-to-day operations, ensuring accurate and timely processing of customer orders and inquiries.
Collaborate on training programs and onboarding materials for new hires.
Provide ongoing performance feedback, conduct evaluations, and support professional development of team members.
Customer & Order Management: Serve as the escalation point for complex customer issues and work to resolve them effectively and efficiently.
Ensure team adheres to best-in-class customer responsiveness across calls, emails, and order fulfillment activities.
Drive customer satisfaction through proactive communication and resolution of shipment delays, order discrepancies, and system issues.
Process Optimization: Lead and support continuous improvement initiatives, including LEAN projects and system enhancements.
Develop and document departmental procedures and SOPs.
Identify opportunities to streamline operations, improve accuracy, and reduce cycle time.
Cross-Functional Collaboration: Act as a liaison between Order Services and other departments such as Sales, Marketing, Inventory, Distribution, Credit, and Transportation.
Collaborate with IT and business units on SAP and Salesforce enhancements.
Reporting & Compliance: Generate and analyze team performance metrics and customer service KPIs.
Ensure compliance with export regulations and Letter of Credit processes.
Maintain detailed records of activities and escalate high-impact issues to management.

Benefits

In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:
Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer` in the community.
Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
Competitive Salary – A reasonable salary estimate is $87,000-$97,000 for this opportunity.
If you need to, you can access your pay early with the One@Work app, formerly the Even app.

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