Supervisor - Order Processing & Customer Service - Corporate Office (Austin, MN)

Hormel Foods Family of Companies•Austin, MN

4h•Onsite

About The Position

SUPERVISOR - ORDER PROCESSING & CUSTOMER SERVICE - CORPORATE OFFICE (AUSTIN, MN) HORMEL FOODS CORPORATION To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time. ABOUT HORMEL FOODS — Inspired People. Inspired Food.™ Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Justin’s®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The company lives by its purpose statement — Inspired People. Inspired Food.™ — to bring some of the world’s most trusted and iconic brands to tables across the globe. For more information, visit www.hormelfoods.com. This position reports to our Corporate Manager of Customer Service and will work closely with all other Customer Service Supervisors. The individual may be expected to answer emails on the weekends should an issue occur with a customer order. This person will be expected to take part in an on-call rotation for night and weekend work.

Requirements

2+ years supervisory experience.
Experience with Hormel Order Processing (OP)/ Mainframe/Oracle.
Proven ability to handle a significant amount of detailed work in a fast-paced environment.
Demonstrated strong problem-solving skills and follow through.
Excellent customer service and interpersonal skills.
Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
Applicants must be authorized to work in the United States for any employer.

Nice To Haves

Bachelor’s degree.
Corporate Logistics experience.

Responsibilities

Supervises 8+ hourly Customer Service Representatives.
Responsible for hiring & training new employees in the area & monitoring work to ensure accuracy.
Holds responsibility for the accurate entry of sales orders that are not handled by the VMI staff. Accuracy metrics include: item, price, quantity, ship date, and delivery date, among others.
Enters orders when staff is on vacation or off work. Helps cover for other Customer Service Supervisors when they are on vacation.
Identifies needs for process change and implementing changes to the Order Entry process and Customer Service responsibilities.
Responsible for adherence to daily order cutoff and proper handling within the Supply Chain of customer exceptions to order cutoff.
Responsible for staff involvement in resolving issues involving overage, shortage or damage upon delivery.
Ensures the team performs exceptional customer service in a timely manner.