Supervisor, Operations

McKesson•Cheektowaga, NY

2d•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Operations Supervisor (M1) is responsible for coordinating and supervising day‑to‑day operations within a high‑volume pharmacy fulfillment environment. This role ensures staffing, workflow, productivity, safety, and quality expectations are met while adhering to established procedures and regulatory requirements. Reporting to an Operations Manager, the Operations Supervisor provides front‑line leadership to pharmacy operations staff, monitors performance, resolves operational issues, and supports continuous improvement initiatives. The role has a direct impact on shift‑level execution and short‑term operational goals. Hours: Predominantly second shift (2p-10:30p) but must be open to flexible hours and rotating Saturdays. Sundays and Mondays 8:00AM start to 4:30PM or finish. Tuesdays and Wednesdays 2:00PM-10:30PM Thursdays 8:00AM- 4:30PM

Requirements

3+ years of relevant operations experience , with demonstrated leadership or supervisory responsibility
Experience coordinating work activities in a production, distribution, pharmacy, or operations environment
Experience reviewing operational reports, metrics, or performance data

Nice To Haves

4‑year degree or equivalent professional experience
Experience in pharmacy operations, healthcare distribution, logistics, automation, warehouse, or manufacturing environments
Experience interviewing, coaching, scheduling, and performance documentation
Familiarity with regulated environments (e.g., pharmacy, FDA‑regulated, ISO)
Proficiency with Microsoft Office and business systems
Experience supporting training programs and SOP documentation

Responsibilities

Supervise daily pharmacy operations, including staffing assignments, intraday staffing adjustments, and production flow
Provide work direction, assign priorities, resolve routine operational issues, and ensure timely completion of work
Monitor productivity, efficiency, and quality metrics to identify trends, risks, and improvement opportunities
Review operational reports and collaborate with Operations Management, Inventory, Facilities, and Transportation teams
Ensure compliance with Standard Operating Procedures (SOPs), safety programs, and regulatory requirements
Support and maintain SOPs, training materials, and required compliance documentation
Participate in onboarding, training, coaching, and performance feedback for operations staff
Support quarterly performance objectives at the team and individual level
Lead and promote a safety‑first culture and uphold 5S/housekeeping standards
Complete incident reviews, root cause analysis, and corrective actions as needed
Coordinate vendor support and assist with troubleshooting operational system issues
Occasionally assist with operational tasks (e.g., training support) as business needs require