Supervisor Operations
About The Position
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Operations Supervisor Location: Plaistow, NH Salary Range: $60,000 – $70,000 annually Role Overview The Operations Supervisor is responsible for the day-to-day execution of transportation operations , with direct accountability for driver performance, dispatch coordination, service reliability, and safety compliance. This is a hands-on operational leadership role , requiring frequent presence in the yard and active decision-making in real time. This role is ideal for a leader who understands frontline transportation operations and can maintain control, structure, and accountability under pressure.
Requirements
- High school diploma or equivalent
- Class B CDL preferred (or willingness to obtain)
- 1–3 years of transportation, transit, or logistics experience
- Prior supervisory or lead experience strongly preferred
- Strong understanding of dispatch, routing, and service execution
- Effective communicator with strong problem-solving skills
- Working knowledge of Microsoft Word and Excel
- Schedule flexibility required, including early mornings and variable shifts
Responsibilities
- Supervise daily driver and dispatcher performance to ensure on-time route execution and safe operations
- Monitor trip performance, attendance, service disruptions, and incidents
- Coach, counsel, retrain, and discipline drivers and dispatchers as required
- Enforce DOT regulations, safety standards, and company policies
- Provide dispatch coverage and operational support as needed
- Conduct road checks, yard inspections, and operational audits
- Support accident response, investigations, and corrective action
- Prepare daily operational reports and maintain accurate records
- Assist with payroll verification, scheduling, and workforce coverage
- Address customer and district concerns promptly and professionally
- Support driver hiring, onboarding, and training as needed
Benefits
- Competitive salary: $60,000 – $70,000 annually
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-provided training and leadership development
- Employee discount and perks programs, including PerkSpot
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
