Supervisor, Operations

RXO, Inc.•Southfield, MI

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations. What your day-to-day will look like: Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within a private fleet Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution. Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

Requirements

5 years of experience in transportation or logistics

Nice To Haves

Bachelor’s degree in a related field
Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management
Experience with process improvement initiatives
Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
A willingness to work cross-functionally on multiple accounts
Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Responsibilities

Review all available freight for linehauls and routes to ensure the lowest cost options are maintained within a private fleet
Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight
Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients
Practice continuous improvement by reviewing procedures and work habits, and implementing steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levels
Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters
Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance
Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.
Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management