Operations Supervisor

We Energies•Milwaukee, WI

About The Position

We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Supervisor in our West Allis, WI location. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job Summary The Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization. The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations or Electric Operations related to construction, design, planning, and scheduling for We Energies electric/gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company's transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers' needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications. The Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Requirements

High School Diploma, HSED, or GED
Valid driver's license. This position requires driving
5 - 10 years experience in a distribution/construction operations trade and/or 5 - 10 years experience in supervision of direct reports
Good working knowledge of union contracts and employee relationship building
Ability to establish and maintain good working relationships with employees, contractors, and community groups
Strong communication and organizational skills are a benefit

Nice To Haves

Strong computer skills (data entry, reading reports, work planning, etc.)
Technical training beyond high school is preferable
Field experience in Electric Operations

Responsibilities

Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required
Manage work assignments to minimize overtime and costs while maintaining optimal customer service
Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques
Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations
Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate
Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues
Evaluate performance, coach, develop and conduct annual performance reviews with individual employees
Ensure that all customer expectations are meet through timely response and quality work
Supervise all customer requested work to ensure customers' negotiated dates are met
Work through various channels to keep customers informed prior to and during planned outages
Resolve issues relating to customer concerns/questions
Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed
Manage all trouble or emergency work within a defined area
Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement
Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc
Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions
Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations
Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate
Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies
Engage employees to promote an inclusive workforce and team
Work with customers to proactively identify needs and problems
Respond to complaints associated with crew or contractor performance and work with customer to resolve
Participate in community activities as a representative of the company
Coordinate facilities management for repairs, maintenance, etc
Represent the office or the Area on special projects teams, committees, and industry organizations as assigned
Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner