Supervisor, Operations Food

SGS•North Sioux City, SD

About The Position

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Responsible for providing leadership, direction, and training to laboratory operations technicians and microbiologists/chemists. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures all laboratory results, including internal controls, are accurate and completed within the required timeframe. Oversees all Microbiological and Chemical analysis of samples to include training, documentation, and good laboratory practice Performs Microbiological and Chemical analysis of samples as necessary Responsible for interviewing, hiring, and training Sample Receiving, Courier and Ambassador laboratory technicians and microbiologists/chemists Conducts employee performance reviews and provides ongoing guidance and feedback for continued employee development Maintains adequate levels of laboratory supplies Reviews and approves laboratory raw data Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development Schedules personnel to facilitate an efficient operation Communicates necessary changes or information to his or her department Identifies quality related problems and initiates immediate investigation, corrective action, and follow up Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards. LEADERSHIP/SUPERVISORY RESPONSIBILITIES Provides guidance and/or leadership to others, including indirect reports, peers, or managers Has hiring and terminating responsibilities Supervises others. Number of employees directly reporting: 5-15 JOB COMPLEXITY Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods. Employee can operate sophisticated machinery, tools, instruments and equipment. IMPACT OF DECISIONS Decisions on day-to-day operation have significant impact on the customer satisfaction and company liability with respect to testing results, timeliness of data and on-going relationships. Ineffective actions with respect to health and safety and quality could have a negative and costly impact to the branch and business line. Actions and decisions of the position have impact primarily on the position's own department (results, schedules, performance) with potential impact on other departments. ANALYTICAL THINKING/PROBLEM SOLVING Identify the root cause for non-conformances and customer cases and implement sound corrective actions Accountable for delivering reports as necessary Accountable for ensuring that an appropriate and planned training program with documentation is executed and measured for all personnel under direction. Position requires independent thinking as to how to resolve problems using the procedures and standards available. Makes procedure decisions by evaluating alternatives from established routines and standing instructions to achieve the job responsibilities.

Requirements

4-year degree in Microbiology/Chemistry, related field, or equivalent work experience Required
5+ year experience in a commercial food testing laboratory or equivalent environment Required
Effective problem prevention and problem-solving skills. Required
Strong written and verbal communication skills necessary to cross multiple disciplines Required
Excellent interpersonal and problem-solving skills Required
Knowledge of LIMS systems Required
Flexibility is required to meet sudden and unpredictable need Required
Language Skills: English/Intermediate Required
Mathematical Skills: Intermediate Required
Reasoning Skills/Abilities: Intermediate level Required
Computer Skills: Proficiency with Microsoft Office 365 Suite, familiarity with databases and LIMS Required
Demonstrated leadership and team building competencies, strong project management and complex problem-solving abilities Required
Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. Required
Fit for Duty Medical Surveillance Requirement – employee must complete a general physical and questionnaire related to physical efforts of job. Required
Accountable for the Health, Safety and Environment performance of self and colleagues and adherence to all regulations as per the Company Health and Safety Manual and the immediate reporting of any health, safety or environmental incidents, accidents, concerns or hazards to the Manager / Supervisor and H&S representative for action. Required
Demonstrates good and safe work habits and enforces a clean working environment. Required
Adheres to all safety management system (OIMS) and quality management system (QMS) training, policies and procedures, including manuals, test procedures, work instructions and the monitoring and/or verification of equipment and processes relating to testing activities. Required
Knowledge of good laboratory practices, ex. Health & Safety, working with acids and other harmful reagents. Required

Nice To Haves

3-5 years of experience in a commercial food testing laboratory Preferred

Responsibilities

Providing leadership, direction, and training to laboratory operations technicians and microbiologists/chemists.
Facilitating employee conformance to Good Laboratory Practices and all specified Operating Procedures.
Ensuring all laboratory results, including internal controls, are accurate and completed within the required timeframe.
Overseeing all Microbiological and Chemical analysis of samples to include training, documentation, and good laboratory practice
Performing Microbiological and Chemical analysis of samples as necessary
Interviewing, hiring, and training Sample Receiving, Courier and Ambassador laboratory technicians and microbiologists/chemists
Conducting employee performance reviews and provides ongoing guidance and feedback for continued employee development
Maintaining adequate levels of laboratory supplies
Reviewing and approving laboratory raw data
Providing feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development
Scheduling personnel to facilitate an efficient operation
Communicating necessary changes or information to his or her department
Identifying quality related problems and initiates immediate investigation, corrective action, and follow up
Ensuring the Quality Management System is maintained in accordance with the ISO 17025 standards.
Providing guidance and/or leadership to others, including indirect reports, peers, or managers
Having hiring and terminating responsibilities
Supervising others.
Identifying the root cause for non-conformances and customer cases and implement sound corrective actions
Accountable for delivering reports as necessary
Accountable for ensuring that an appropriate and planned training program with documentation is executed and measured for all personnel under direction.