Supervisor - Operations Control

United Airlines•Chicago, IL

11h

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Supervisor – Operations Control serves as the primary management control oversight of daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Supervisor Operations Control must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a zone of approximately 10-20 gates). Monitor flight activities within zone (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges. Maintain thorough situational awareness about any events that may impact gating and parking plans. Make tactical decisions as needed and escalate significant operational challenges. Provide consistent, ongoing, and pro-active communication and operational updates with all stakeholders and external agencies supporting the operation. Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained. Responsible for supporting the station safety culture through strategic communication and engagement. Document notable issues with operational performance as required.

Requirements

Associate degree or 2 years of relevant work experience
2+ years of operational experience
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to work in harmony with other team members across the organization to create a collaborative work environment
Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
Organized and detail-oriented, with the ability to manage multiple tasks and priorities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree
1+ years of leadership experience with projects
Excellent written and oral communication skills
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Responsibilities

Monitor flight activities within zone (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges.
Maintain thorough situational awareness about any events that may impact gating and parking plans.
Make tactical decisions as needed and escalate significant operational challenges.
Provide consistent, ongoing, and pro-active communication and operational updates with all stakeholders and external agencies supporting the operation.
Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained.
Responsible for supporting the station safety culture through strategic communication and engagement.
Document notable issues with operational performance as required.