Supervisor - Operations Control

United Airlines•Dulles, VA

1d•Onsite

About The Position

At United, the Airport Operations team ensures smooth daily operations across airports worldwide, from check-in to departure gates and baggage handling. The Supervisor – Operations Control plays a crucial role in this, providing primary management control oversight of daily schedule integrity and flight process activities. This role ensures local station requirements are met and United’s core4 principles are upheld. Supervisors must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers/problem solvers within a specific zone of approximately 10-20 gates. They monitor flight activities, including pre-arrival, arrival, ground-servicing, and departure, identifying and resolving exceptions and process failures. The role requires maintaining thorough situational awareness of events impacting gating and parking plans, making tactical decisions, and escalating significant operational challenges. Consistent, proactive communication with all stakeholders and external agencies is essential, as is ensuring accurate flight following (FLIFO) information and supporting the station safety culture.

Requirements

Associate degree or 2 years of relevant work experience
2+ years of operational experience
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to work in harmony with other team members across the organization to create a collaborative work environment
Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
Organized and detail-oriented, with the ability to manage multiple tasks and priorities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree
1+ years of leadership experience with projects
Excellent written and oral communication skills
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Responsibilities

Serve as the primary management control oversight of daily schedule integrity and flight process activities
Ensure local station requirements are met and United’s core4 principles are upheld
Function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a zone of approximately 10-20 gates)
Monitor flight activities within zone (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
Maintain thorough situational awareness about any events that may impact gating and parking plans
Make tactical decisions as needed and escalate significant operational challenges
Provide consistent, ongoing, and pro-active communication and operational updates with all stakeholders and external agencies supporting the operation
Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
Responsible for supporting the station safety culture through strategic communication and engagement
Document notable issues with operational performance as required