Supervisor, Oncology Patient Navigation

Guardant Health

19h • $81,175 - $111,648 • Hybrid

About The Position

As a Supervisor of Oncology Patient Navigation, you will oversee a team supporting patients undergoing diagnostic and genomic testing for active cancer management. This role exists to provide additional leadership capacity as the team grows, ensuring optimal support and case management for patients and providers navigating complex oncology journeys. This position will play a critical role in maintaining service excellence by reducing the number of individual contributors per supervisor, allowing for deeper mentorship, higher engagement, and improved performance across the team.

Requirements

• Bachelor’s degree in Biological Sciences, Healthcare Administration, Nursing, or related field preferred.
• 5+ years of experience in healthcare, patient navigation, diagnostics, or oncology support.
• Supervisory or team lead experience strongly preferred.
• Knowledge of oncology workflows, diagnostic testing, and patient support needs.
• Proficiency in Salesforce or other CRM platforms and Microsoft Office.
• Strong interpersonal skills and emotional intelligence.
• Ability to work in a dynamic, fast-paced environment with evolving priorities.

Nice To Haves

• Bilingual English/Spanish or other language fluency is a plus.

Responsibilities

• Supervise and support a team of Oncology-focused Patient Navigation Specialists, ensuring effective case management, empathy-driven communication, and clinical accuracy.
• Monitor team performance and workload, provide coaching, and support the career development of team members.
• Manage escalated oncology cases involving complex clinical or emotional needs, ensuring timely and appropriate resolutions.
• Partner with Client Services, Lab Operations, and the Sales team to improve diagnostic testing workflows and patient/provider experiences.
• Lead team meetings and engage in regular feedback loops to enhance team collaboration and patient outcomes.
• Track metrics such as turnaround time, patient satisfaction, and call handling to continuously improve performance.
• Participate in process and policy development to support a high-touch, high-quality oncology patient navigation experience.
• Ensure compliance with HIPAA, CLIA, and company-specific protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager