Supervisor of Strategic Scheduling

U.S. Oral Surgery Management•Irving, TX

22d•$30 - $36

About The Position

We are seeking an outstanding Scheduling Optimization Supervisor to join our team. US Oral Surgery Management invites you to experience the Power to Achieve more by becoming an integral part of our dynamic and innovative team. We are the leader in the Oral Surgery market, partnering with elite practices to provide expertise in multiple disciplines, including Operations, Human Resources, Accounting, and Finance. To learn more about our dynamic organization please visit our website at www.usosm.com. Position Summary: The Scheduling Optimization Supervisor, reporting to the Scheduling Optimization Manager, is a key leadership role responsible for overseeing and guiding a team in a high-volume, multi-line call environment. This role ensures the seamless scheduling of patients for multiple surgeons by leading efforts to accurately review medical records, verify patient insurance coverage, and coordinate appointments. As a leader, you will mentor and develop your team, fostering a culture of excellence, collaboration, and patient-centered care. Building and maintaining strong relationships with referring practices will be central to this role, along with driving operational efficiency and process improvements to support the organization's goals. Acting as the primary connection between the practice and its valued patients, the Supervisor ensures a smooth scheduling experience, while championing team success and delivering exceptional service. We offer a comprehensive benefits package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.

Requirements

Strong organizational and time management skills.
Exceptional verbal and written communication abilities.
Knowledge of HIPAA regulations and best practices for patient confidentiality.
Problem-solving skills with a focus on improving team efficiency and patient satisfaction.
Ability to manage multiple priorities in a fast-paced environment.
Superior communication skills are non-negotiable, allowing you to navigate interactions with patients, colleagues, and external stakeholders with ease.
Ability to analyze and optimize team performance metrics, such as call response times and appointment utilization.
Demonstrate a proven record of growth or improvement within your previous roles, highlighting your commitment to excellence.
Ability to multi-task and thrive in high-pressure, demanding environments, adeptly juggling multiple tasks and priorities.
Must have exceptional computer skills; proficiency, particularly in Microsoft Office software, is essential to hit the ground running.
Previous scheduling experience (preferably in the medical or dental field).
Experienced with customer service techniques.
A high school diploma or equivalent is required.
Minimum of 3 years previous experience in a healthcare, medical scheduling, or contact center environment.
2+ years of previous supervisory experience strongly preferred.

Nice To Haves

Associate or bachelor’s degree in healthcare administration, business administration, or a related field preferred.
Strong background in customer service, with experience managing patient complaints or concerns.

Responsibilities

Oversee daily scheduling operations to ensure appointments are effectively managed to maximize clinic efficiency and minimize patient wait times.
Monitor appointment workflows, including rescheduling, cancellations, and no-shows, to maintain optimal productivity.
Utilize scheduling software to maintain accurate patient records and ensure seamless communication across the team.
Supervise and mentor scheduling staff, providing guidance, training, and performance feedback.
Develop and implement best practices to improve scheduling accuracy and customer service.
Conduct regular team meetings to communicate updates, address challenges, and ensure alignment with organizational goals.
Act as an escalation point for resolving patient scheduling issues or complaints.
Ensure the scheduling team delivers excellent customer service, maintaining professionalism and empathy in patient interactions.
Work collaboratively with the front desk and practice staff to ensure a positive patient experience.
Prepare and present performance reports to management, highlighting trends and actionable insights.
Prepares, maintains, and monitors schedules for multiple surgeons.
Produces and processes schedules and reports as administrative staff requests them.
Serve as a liaison between the scheduling team and practice staff, ensuring clear communication about patient needs and surgeon availability.
Exercising or conducting a variety of admin duties and responsibilities as required.
Ensure the integrity and accuracy of all information held on the scheduling system and related intranet applications