Supervisor of Scheduling and Referral Management

Southwoods Health•Boardman, OH

About The Position

Join the Leader in Patient-Centered Excellence Supervisor of Scheduling and Referral Management Youngstown/Boardman, Ohio At Southwoods, it’s not just about the treatment, but how you’re treated. The Opportunity Southwoods Health is the most rapidly expanding healthcare system in Northeast Ohio and a recognized leader in quality care. We are the only hospital in the Mahoning Valley to earn a Five-Star rating for patient experience and cleanliness. As we continue to grow, we are looking for a dynamic, results-driven Supervisor of Scheduling and Referral Management to lead our front-line operations. This isn’t just a scheduling role—it’s a leadership opportunity to shape the patient journey. You will oversee all aspects of ambulatory, surgical, and procedural scheduling across our growing network, ensuring that every patient transition is seamless, professional, and compassionate. Why Southwoods? A Culture of Quality: Join a team that consistently ranks in the top 5% of healthcare providers nationwide for patient experience. Rapid Growth: With over 40+ locations and an expanding physician network, you will be at the forefront of healthcare innovation in the Valley. Commitment to People: We treat our staff like family because we know they are the heart of our success. Your Impact Lead with Vision: Supervise daily scheduling and referral operations across multiple service areas, acting as a subject matter expert for our integrated care teams. Drive Excellence: Track and analyze key performance metrics to identify and implement process improvements that enhance both patient access and revenue cycle performance. Collaborate & Connect: Build strong partnerships with surgeons, clinical teams, and referring offices to optimize physician block time and patient care coordination. Develop Your Team: Mentor and grow a high-performing staff through ongoing training, feedback, and professional development. Ensure Continuity: Manage the full lifecycle of inbound and outbound referrals, ensuring accurate documentation and timely follow-up for every patient. What You Bring Education/Experience: Associate or Bachelor’s degree in Business Administration or a related field, or at least 5 years of specialized experience in healthcare scheduling and referrals. Leadership Edge: A proven track record of managing teams in a fast-paced medical environment. Technical Expertise: Strong knowledge of EMR systems and referral workflows. A Certified Revenue Cycle Representative (CRCR) credential is a plus. The "Southwoods Way": A commitment to professional demeanor, critical thinking, and a patient-first mentality in every interaction. Schedule & Benefits Full-time, Monday–Friday Day Shift. Competitive compensation and a comprehensive benefits package designed to support your long-term success. Ready to lead the new standard of healthcare? Apply today at southwoodshealth.com and help us continue to make Youngstown better for the generations to come. #SWH

Requirements

Associate or Bachelor’s degree in Business Administration or a related field, or at least 5 years of specialized experience in healthcare scheduling and referrals.
A proven track record of managing teams in a fast-paced medical environment.
Strong knowledge of EMR systems and referral workflows.
A commitment to professional demeanor, critical thinking, and a patient-first mentality in every interaction.

Nice To Haves

A Certified Revenue Cycle Representative (CRCR) credential is a plus.

Responsibilities

Supervise daily scheduling and referral operations across multiple service areas, acting as a subject matter expert for our integrated care teams.
Track and analyze key performance metrics to identify and implement process improvements that enhance both patient access and revenue cycle performance.
Build strong partnerships with surgeons, clinical teams, and referring offices to optimize physician block time and patient care coordination.
Mentor and grow a high-performing staff through ongoing training, feedback, and professional development.
Manage the full lifecycle of inbound and outbound referrals, ensuring accurate documentation and timely follow-up for every patient.