Referral Scheduling Specialist

Southwoods Health • Boardman, OH

1d • Onsite

About The Position

Referral Scheduling Specialist – Choose Your Shift! Location: Southwoods Executive Centre, Boardman, OH Schedule: Full-Time, Monday–Friday (Flexible Start Times) Work-Life Balance That Works for You At Southwoods Health, we believe that how we treat our staff is just as important as how we treat our patients. We are seeking a Referral Scheduling Specialist who values autonomy and professional growth. The Best Part? You Choose Your Schedule. We offer flexible shift options to fit your lifestyle. Pick the start time that works for you: 7:00am – 3:30pm 7:30am – 4:00pm 8:00am – 4:30pm 8:30am – 5:00pm Your Role in the Patient Journey As a Referral Scheduling Specialist, you are the vital link between patients and the care they need. You will manage the flow of referrals for both internal and external physicians, ensuring every patient is scheduled accurately and efficiently.

Requirements

• 1–2 years of experience handling medical office referrals (preferred).
• Strong knowledge of medical terminology and business office operations.
• Exceptional customer service skills with the ability to handle de-escalation professionally.
• High attention to detail and strong problem-solving abilities.
• A professional demeanor rooted in strong ethical and moral principles.

Responsibilities

• Manage outbound calls to schedule encounters and guide patients through the registration process.
• Process, track, and maintain records of physician and facility referrals using ARM and EMR worklists.
• Update patient demographics and utilize insurance verification software to ensure seamless billing and clinical care.
• Collaborate with initiating physicians to gather necessary clinical information for timely scheduling.
• Proactively monitor referred patients to ensure they have been scheduled appropriately and have the information they need.
• Assist in training fellow call center staff on referral protocols and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed