Referral Specialist

Optimus Health Care, Inc. • Bridgeport, CT

1d • Onsite

About The Position

Are you passionate about providing high-quality, patient-centered care? Optimus Health Care the largest provider of primary health care services in Fairfield County is looking for dedicated professionals to join our team! With multiple locations in Bridgeport, Stratford, and Stamford, our mission is to be a lifelong health care partner, dedicated to achieving optimal wellness for the communities we serve.

Join our team-based model of care delivered in a kind and compassionate manner.

We are currently recruiting for a Full Time
Referral Specialist for
our location in
Bridgeport, CT

The Referral Specialist ensure that referrals are entered in the system for follow up and tracking in accordance with the Referral Process.

Professional positive attitude, vision, understanding of customer service principals, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position.

Requirements

• High School Diploma/GED required.
• 2+ years’ experience in a clinical setting preferred.
• Bilingual preferred – Spanish, Portuguese and/or Haitian-French Creole
• Microsoft Excel and Word.
• Must have organizational skills, excellent communication skills, and ability to work under pressure.
• Critical thinking, analytical and problem solving skills

Nice To Haves

• Graduated from an accredited Medical Assistant Program, preferred.
• Intimate knowledge of language and culture of a sizeable segment of community served by the Health Center.

Responsibilities

• Oversee the referral coordination to specialty services.
• Coordinate appointments for specialty services as requested by primary care physician
• Collect proper supporting data for each referral before sending to specialist
• Provide reports as needed to the Practice Manager(s)
• Be the point of contact for hospitals and specialty offices
• Respond to inquiries as to current status of referral by assessing the request and evaluating the circumstances to provide the correct information
• Verify prior authorizations with insurance companies via phone, in writing or electronically
• Inform patient of appointment date, time and required documentation needed prior to appointment
• Provide patient teaching prior to appointment
• Review logs on weekly basis to ensure patient kept his/her appointment
• Open and review flags regarding consults
• Document entry in EMR as a non-billable encounter and enter the specialty appointment in the Referral log
• Log any No shows and flag the referring physician for follow up with patient
• Direct patient to outside resources when needed as requested by primary care physician

Benefits

• Excellent health & welfare benefit
• Competitive Compensation
• OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees