Supervisor of Operations Processing

The Goal Family of Companies•Sioux Falls, SD

15d

About The Position

At Goal Solutions, we’re transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast— and we’re looking for an Operations Processing Supervisor who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team. This role is for someone who naturally steps into leadership… someone who thrives in detailed, fast-paced, compliance-driven environments… someone who believes in structure, coaching, accountability, and continuous improvement. Operations at Goal: How This Role Fits In Our Operations Processing team is the engine behind accurate servicing. As the Operations Processing Supervisor , you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You’ll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments.

Requirements

Experience leading in operations, processing, servicing, or a call center
Hands-on experience in loan servicing, payment processing, financial operations, or similar environments
Strong communication skills with the ability to guide, coach, and influence others
High attention to detail and ability to lead in a volume-driven, deadline-focused setting
Experience handling escalations and resolving operational issues
A structured, calm, solutions-focused leadership style

Responsibilities

Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows
Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability
Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication
Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates
Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience