Supervisor of Employee Relations

Love's Travel Stops & Country Stores•Oklahoma City, OK

1d•Onsite

About The Position

The Employee Relations (ER) Supervisor plays a vital role in supporting our field teams and leaders nationwide. This position is a contributor and oversees a team, handling the intake, evaluation, and recommendations for employee relations issues. Working closely with Operations and HR Business Partners (HRBPs), the supervisor helps ensure ER matters are resolved consistently, fairly, and promptly, while fostering a “Team First” environment. Responsibilities include managing ER cases, such as intake calls, investigations, consultations, and ensuring that actions align with company policies, legal standards, and business goals.

Requirements

5+ years of progressive HR experience, with a strong focus on Employee Relations
Demonstrated experience managing complex employee relations cases and investigations
Proven ability to partner with cross-functional stakeholders including Operations and HRBPs
Demonstrated success in leading teams and driving HR initiatives to completion
Proficient in Microsoft Office (including Excel) and HR systems
Strong leadership, communication, and interpersonal skills
Ability to manage high-volume workloads
Strong decision-making and problem-solving skills
Ability to handle sensitive and confidential situations with professionalism
Strong organizational and time management skills
Customer-focused mindset
Ability to influence and partner effectively across functions
High attention to detail
Ability to remain composed under pressure
Requires prolonged sitting, some bending and stooping.
Manual dexterity sufficient to operate a computer keyboard

Nice To Haves

Bachelor’s Degree in human resources, Business or similar field of study preferred
HR Certification (SHRM CP/PHR/SHRM SCP/SPHR) preferred
Experience in high-volume environments such as retail, call center, operations, or manufacturing preferred
Experience managing intake processes and/or call center environments strongly preferred

Responsibilities

Lead and develop Employee Relations team members through coaching, performance management, and continuous feedback
Identify trends in ER cases and call volume; provide data-driven insights and recommendations to leadership
Oversee ER intake processes, including managing intake calls, triaging concerns, and ensuring accurate documentation of cases
Monitor and manage ER call volume, ensuring appropriate staffing, responsiveness, and service level expectations are met
Serve as escalation point for complex, high-risk employee relations issues and investigations
Partner closely with Operations leaders and HR Business Partners (HRBPs) to resolve employee relations concerns timely
Provide expert guidance on employee relations matters including investigations, disciplinary actions, conflict resolution, and policy interpretation
Ensure timely, thorough, and compliant investigations and documentation of employee relations cases
Champion a customer-first, solutions-oriented approach in handling employee concerns
Act as an employee advocate and change agent, balancing employee needs with business priorities
Maintain in-depth knowledge of employment laws and regulations (e.g., ADA, FLSA, EEO) to mitigate risk and ensure compliance
Develop and deliver training to leaders on employee relations topics, investigations, and best practices
Drive continuous improvement in ER processes, tools, and service delivery models
Support legal and risk teams with documentation and case information as needed
Lead or participate in strategic HR and Employee Relations projects and initiatives
Other duties as assigned