Employee Relations Manager, Employee Relations

Amazon • Chesapeake, VA

1d • Onsite

About The Position

The North American Employee Relations (ER) team supports Field Operations
organizations across fulfillment and logistics business lines. The central
objective of our team is to ensure treatment of employees that is fair,
respectful, and consistent with our framework of our core business values and
objectives. To support that objective, this position’s responsibilities fall
into proactive and reactive categories. This position focuses initially and
primarily on proactive initiatives designed to promote employee experience. The
ER Manager demonstrates the ability to collaborate with and influence
stakeholder including, but not limited to: field operations managers, human
resources, safety, legal and contractors; to analyze multiple levels of employee
and partner feedback to identify risks and gaps; to create, audit, and sustain
positive workplace relations programs; and to design and conduct positive
workplace relations training that drives best practices. The position also works
reactively on crisis-oriented situations that may arise at a single
site/station, with a geographic region, or network-wide and typically must be
successfully addressed under severe time constraints. Ability to balance time
between projects, proactive initiatives, and crisis-response is a critical
component for success in the position.

The Employee Relations Manager will possess employee relations expertise,
excellent judgment, and highly developed analytical, interpersonal, and
communication skills. The Manager will be comfortable both presenting to senior
leaders and communicating with frontline employees. The successful Manager will
be a strong project manager, capable of independently owning large-scale,
network-wide projects. The Manager will quickly become an important “source of
truth” regarding whether the organization is meeting its core values and
principles.

This is a full-time position that reports to an Employee Relations Principal or
Director. The successful candidate must be capable of traveling domestically at
least 50% of the time with potential for additional travel when necessary, and
at times with short notice. The position requires on-site presence at least
three days each week.

Requirements

• 7+ years of employee relations, labor relations, or labor/employment law experience
• Bachelor's degree or equivalent
• Experience creating and implementing large-scale programs
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee

Nice To Haves

• Experience within a distribution center, logistics, or manufacturing environment
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience supporting large hourly workforces
• Advanced degree, JD, or other specialized training in labor/employee relations.
• Experience in campaign response.
• Experience building and launching programs that measurably impact positive engagement.
• Skilled in MS Excel, Word, Outlook, SharePoint & PowerPoint and curious about new technologies.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Solid sense of accountability, high-quality judgment and sound decision-making.
• Ability to handle confidential information and escalate issues when appropriate.
• Ability to quickly connect with people and build trust across a wide variety of cultural and socio-economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.

Responsibilities

• Detect and Mitigate Risks: Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising strong judgment.
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
• Artificial Intelligence (AI): Use AI tools and technologies to analyze data, automate routine tasks, and develop improve processes and communications.
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.
• Hire & Develop the Best: Support the development and growth of our field employee relations team. This role may have direct reports including Employee Relations Managers and/or Specialists. Employee Relations Managers also mentor Employee Relations Specialists.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level