Supervisor of Claims Team - Provider Operations - Remote

The Cigna Group

1d • Remote

About The Position

The Claims Supervisor leads a high-performing team of claims processors, driving accuracy, productivity, and service excellence. This role is responsible for daily team operations, performance management and continuous improvement within Provider Operations Team.

Requirements

• High School Diploma or GED required. Bachelor’s degree preferred.
• 3+ years’ experience in Cigna claims operations highly preferred.
• Experience using KPIs and performance metrics to drive results.
• Proven ability to lead, coach, and develop employees.
• Strong customer focus with a commitment to quality and accuracy.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to drive change, process improvement, and operational outcomes.
• Strong organizational and time management skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Bachelor’s degree

Responsibilities

• Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals.
• Translate organizational strategies into clear expectations that engage employees and drive desired behaviors.
• Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results.
• Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement.
• Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments.
• Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality.
• Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing.
• Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations.
• Foster an inclusive, diverse, and collaborative team environment.
• Stay informed of changes in the healthcare and claims environment and adapt processes as needed.
• Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED