Supervisor of Claims Team - Provider Operations - Remote

Cigna Healthcare

2d • Remote

About The Position

Position Summary The Claims Supervisor leads a high-performing team of claims processors, driving accuracy, productivity, and service excellence. This role is responsible for daily team operations, performance management and continuous improvement within Provider Operations Team. Key Responsibilities Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals. Translate organizational strategies into clear expectations that engage employees and drive desired behaviors. Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results. Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement. Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments. Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality. Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing. Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations. Foster an inclusive, diverse, and collaborative team environment. Stay informed of changes in the healthcare and claims environment and adapt processes as needed. Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages.

Requirements

• High School Diploma or GED required. Bachelor’s degree preferred.
• 3+ years’ experience in Cigna claims operations highly preferred.
• Experience using KPIs and performance metrics to drive results.
• Proven ability to lead, coach, and develop employees.
• Strong customer focus with a commitment to quality and accuracy.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to drive change, process improvement, and operational outcomes.
• Strong organizational and time management skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals.
• Translate organizational strategies into clear expectations that engage employees and drive desired behaviors.
• Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results.
• Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement.
• Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments.
• Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality.
• Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing.
• Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations.
• Foster an inclusive, diverse, and collaborative team environment.
• Stay informed of changes in the healthcare and claims environment and adapt processes as needed.
• Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED