Supervisor of Care Coordination Non-Clinical

Partnership HealthPlan of California•Chico, CA

21h

About The Position

To provide daily oversight, leadership, support, training and direction of nonclinical staff. Supports and assists the Team Manager and other Case Management Supervisors in developing and maintaining a cohesive team with a high level of productivity and accuracy to achieve the department's overall performance metrics.

Requirements

Bachelor’s degree in Business, Communication, Healthcare Administration, or a related field, or 3-5 years of managed care experience; or equivalent combination of education and experience. General knowledge of managed care with emphasis in case management preferred.
Demonstrated leadership skills/experience.
Ability to work within an interdisciplinary structure and function independently in a fast-paced environment while managing multiple priorities and deadlines.
Strong organizational skills required.
Computer literacy and proficiency.
Familiarity with managed care and/or utilization management preferred.
Valid California driver’s license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.
Excellent written/verbal communication skills in English.
Demonstrated experience and ability to build effective working relationships and to represent the department effectively in order to accomplish goals.
Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload.
Daily use of multi-line telephone and computer for most of the day.
Cubicle work station.
Ability to use a computer keyboard.
Must be able to lift, move, or carry objects of varying size, weighing up to 10lbs.

Nice To Haves

Bilingual skills in Spanish, Russian, or Tagalog preferred.

Responsibilities

Provides daily leadership, direction, resources, training, evaluation and support to department staff in coordinating care and resource utilization.
Serves as a role model and resource to colleagues, staff, members and others.
Assists department leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness. Makes recommendations for process improvements when necessary.
Performs Human Resource functions such as time card management, directing work activities, implementing workplace changes, conducting annual reviews, and conducting staff trainings.
Collaborates and works with Team Manager(s) and other departmental leadership to keep apprised of operational issues, staff and service levels, resources, program and/or department needs.
Ensures consistent application and implementation of departmental, organizational, and state/federal policies and procedures.
Conducts regular reviews through internal audits designed to measure individual and departmental staff work performance against established standards.
Assists in survey readiness activities to ensure the department is compliant with all applicable regulations, licensure requirements, accreditation standards (i.e. NCQA) and new legislation.
Conducts on-going review and audits of team work to ensure program goals, quality standards, and department metrics are being met.
Establishes and maintains professional working relationships with Partnership partners and providers via open and timely communication.
Participates in committees, task forces, work groups and/or multidisciplinary teams.
Partners with Care Coordination leadership to develop and maintain training manuals, agendas, materials, and evaluation criteria based upon department and Partnership policies.
Other duties as assigned.