Supervisor Nursing Support

University Medical Center•El Paso, TX

5d•Onsite

About The Position

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. JOB SUMMARY: Oversees the work of the health unit coordinators (HUCs), transporters, couriers and equipment technicians during their assigned shift. Supervises the shift so that hospital operations run smoothly. Coordinates with the house supervisor as internal events arise. Serves as an important link between the frontline staff and the Manager or Director that they report to. Serves as the ambassador of the Nursing Support Services (NSS) Leadership Team and represents the NSS department.

Requirements

High School diploma is required.
Must be HUC trained.
Must be transport trained.
Must be basic equipment technician trained.
Must have the ability to use Microsoft Word, Excel and Access.
Must be CPR Certified.
Must be Safe Patient Handling Certified.
Must have a Texas Driver's License and the ability to be covered by UMC insurance.
Knowledge of the HUC, transporters and equipment technician positions and the ability to step in or answer questions as needed.
Must be an excellent communicator that can listen and guide staff through O3 meetings and while rounding.
Must be skilled in conflict resolution and collaborating with ancillary departments.
Must have the ability to use cognitive thinking skills to make decisions that keep a shift moving smoothly.
Must have the ability to work independently.

Nice To Haves

Bachelor's degree in management, healthcare or related field is preferred.

Responsibilities

Supervises their assigned shift and ensures that staffing for HUCs and transporters is in place before the shift starts. Has the authority to change staffing placement as shift needs change. Coordinates staffing with the on-call person through Teams.
Performs rounds on the staff while on duty to ensure that all employee needs are met.
Monitors the Teletracking system to ensure transport jobs are being fulfilled in a timely fashion.
Coordinates with the Equipment Technicians on duty to ensure that beds and equipment are in the proper location. Has the authority to delegate said duties to transporters or to the rover.
Uses the concepts of Level 5 Leadership to conduct 03's, hold staff accountable to corrective action planning, give feedback and coach their direct reports.
Responsible for monthly Steps to Success and Biannuals for transporters.
Responsible for monthly chart audits for the HUCs.
May be required to leave the UMC Main campus for stat lab retrieval or the transport of the NICU Team to the airport during their shift. May also delegate this responsibility to a qualified employee.
Responsible for the writing of 90 day and annual evaluations for their direct reports.
Must keep up with all UMC emails and Teams messages for the smooth functioning of the NSS Leadership Team. Must attend all Leadership Meetings.
Must conduct weekly huddles with the transport and HUC groups in collaboration with the Manager for the HUCs and the Manager for the transporters.
Will be in the NSS on call rotation.
May be called upon to assist with Safe Patient Handling patient discharges. This a task that can be delegated to a qualified member of the team.
Performs other related duties as required.