Supervisor, New Patient Department

NAVISTA•San Marcos, CA

2d•Onsite

About The Position

What Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Responsibilities Supervise new patient department - Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training to staff as needed Ensure staff are scheduling new patient appointments in a timely and efficient manner Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service Contribute positively to the team approach and culture of the Center Ensure technical and clerical aspects of patient coordination are best in class Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities Provide backup support to the center when Operations Manager is not on-site Qualifications 3+ years of Medical Office experience required Previous experience working in a lead or supervisor role Complete understanding of referrals, authorizations, medical records and patient scheduling required Demonstrated ability to identify problems, research, and make recommendations to resolve issues Excellent oral and written communication Ability to multi-task and promote teamwork What is expected of you and others at this level Coordinates and supervises the daily activities of operations or business staff Administers and exercises policies and procedures Ensures employees operate within guidelines Decisions have a direct impact to work unit operations and customers Frequently interacts with subordinates, customers, and peer groups at various management levels Interactions normally involve information exchange and basic problem resolution Location cCARE San Marcos 838 Nordahl Rd San Marcos, CA 92069 Anticipated salary range: $75,600 - $97,110 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 6/15/2026 if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence. Join a growing alliance of community-based oncologists, advanced practice providers, nurses, pharmacists, technicians and administrators who care deeply about providing the highest quality cancer care in their local communities. At Navista, you will have access to advanced support services and financial support to thrive in a setting that puts both your career growth and patient care at the forefront.

Requirements

3+ years of Medical Office experience required
Previous experience working in a lead or supervisor role
Complete understanding of referrals, authorizations, medical records and patient scheduling required
Demonstrated ability to identify problems, research, and make recommendations to resolve issues
Excellent oral and written communication
Ability to multi-task and promote teamwork

Responsibilities

Supervise new patient department - Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training to staff as needed
Ensure staff are scheduling new patient appointments in a timely and efficient manner
Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service
Contribute positively to the team approach and culture of the Center
Ensure technical and clerical aspects of patient coordination are best in class
Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities
Provide backup support to the center when Operations Manager is not on-site

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs