Patient Access Supervisor - Emergency Department

St. Luke's Hospital - MO•Chesterfield, MO

20h

About The Position

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: The Registration Supervisor oversees registration staff and manages daily registration operations at both the Desloge Outpatient Center and the Hospital. This position is key to ensuring efficient patient flow and the timely processing of registrations, while maintaining and updating registration policies and procedures. Responsibilities include identifying and resolving issues, preparing monthly reports, and implementing new processes to enhance workflow. The Registration Supervisor collaborates effectively with clinical managers and supervisors, addresses challenges professionally, and ensures sufficient staffing to support daily registration activities and optimize patient flow. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

Bachelor’s degree or equivalent patient services experience required.
Two years of registration experience required.

Nice To Haves

Supervisory experience preferred.
Knowledge of the Cerner system preferred.
Knowledge of St Luke’s registration processes a plus.

Responsibilities

Oversees registration staff and manages daily registration operations at both the Desloge Outpatient Center and the Hospital.
Ensuring efficient patient flow and the timely processing of registrations
Maintaining and updating registration policies and procedures.
Identifying and resolving issues
Preparing monthly reports
Implementing new processes to enhance workflow.
Collaborates effectively with clinical managers and supervisors
Addresses challenges professionally
Ensures sufficient staffing to support daily registration activities and optimize patient flow.
Responsible for promoting teamwork with all members of the healthcare team.
Performs duties in a manner consistent with St. Luke’s mission and values.