Supervisor Mortgage Insurance Claims (On-site)

Servicing•Houston, TX

6d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. Primary Function The Supervisor - Mortgage Insurance Claims will be responsible for performing various tasks as a part of the post-sale Claims Team. This includes taking direction from the Manager - Mortgage Insurance Claims for claims related post-sale functions such as property preservation updates, eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe. This position is responsible for filing MI, investor, and/or government claims timely and accurately, providing all back-up documents as required for each type of claim, and responding appropriately to inquiries and requests from both internal and external sources. The Supervisor - Mortgage Insurance Claims will also be expected to provide guidance and support to the claims team specialists as needed.

Requirements

High School Diploma or equivalent, required.
College degree preferred.
6+ years claims filing experience is required.
Default-related mortgage servicing experience is required.
Knowledge of FHA/VA/USDA default servicing guidelines required.
Proficient in Microsoft Office including, Outlook, Word, and Excel
Proven or other Claim System experience required.
Experience reviewing processes, reports, and/or documents with a strong attention to detail.
Ability to develop strong working relationships with key stakeholders, vendors, and staff.
Excellent problem resolution and organizational skills.
Excellent interpersonal and communication skills, written and verbal.
Self-motivated with ability to work under timelines without direct supervision.
Knowledge of sound risk management practices for mortgage servicing functions.
Familiar with GSE and government loan servicing guidelines.
Ability to lead and direct staff.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Review and maintain timelines for claim due dates and other claim related deliverables.
Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses.
Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient.
Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.
Perform post sale servicing functions as required by the guidelines for MI, Investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.
Minimize loss by claiming all the eligible items required per guidelines.
Reconcile claims proceeds and file supplemental claims as needed, and track deferments.
Work independently on reviewing title when the government agencies advise there is an issue and title is not clear.
Performs related duties as assigned by management.
Effectively manage time-dependent deliverables for multiple claim types.
Identify trends affecting efficiency, quality, and accuracy of claims.
Assist in the completion of special and seasonal projects, such as audit or year-end.
Compile, review, and present findings related to exception reporting.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)