Supervisor Mobile Services

Ryder • Philadelphia, PA

2d

About The Position

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. Shop Location(s) - Northeast, Central Philadelphia, PA Work Schedule - Monday through Friday 1st Shift Summary The Supervisor Maintenance Services assists the Manager Mobile Services and/or Sr. Manager Mobile Services with managing the operations and personnel for an assigned area. The SMS will have supervisory duties of employees on a shift, including but not limited to: Maintenance Specialists Leads, Maintenance Specialists I-IV, and Parts Runners. The SMS assists the technicians as needed to develop relationships with clients and vendors. The SMS is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. The Supervisor Mobile Services should be cross functionally trained in order to be able to back up others within the shop. This may also be a development position to prepare incumbents for the Manager Mobile Services role. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America by Newsweek , America's Best Large Employers by Forbes , World's Most Admired Companies by Fortune Magazine , Top Company for Women to Work for in Transportation by Women in Trucking, Overdrive Award by General Motors , Food Logistics' Top 3PL Award by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . Welcome to Torque by Ryder Torque by Ryder Website

Requirements

• Ability to professionally represent Ryder and competently interact with customer management, Required
• H.S. Diploma/GED, Required
• Microsoft Office Intermediate, Required

Nice To Haves

• Strong vehicle diagnostics/repair knowledge, Preferred
• Capacity to understand labor, financial and quality planning, Preferred
• Strong sense of personal accountability and a proven track record of achieving desired results, Preferred
• Ability to communicate effectively both verbally and in writing, Preferred
• Associate's degree or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement, Preferred
• Bachelor's degree or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement, Preferred
• 0 to 1 year experience with Shop Management Systems, Preferred

Responsibilities

• Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to Maintenance Specialists, productivity tracking and optimization, shift and shop meetings, and work order review and approval
• Perform equipment inspections
• Ensure regular communication with our leaders and facilitate needed resources to meet objectives
• Ensures all warranty policies and procedures are executed
• Labor Management Recruit and hire MSs to provide quality service to our external customers
• Ensure all technicians are on-boarded effectively.
• Provides management, training and development of all personnel assigned
• Responsible for Performance Management of all assigned personnel
• Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
• Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Customer Management: Monitor interactions with our customers and maintenance specialists to ensure delivery of promised services to maximize satisfaction for our customers
• Responsible for delivering customer uptime through the effective scheduling of maintenance specialists as well as the consistent monitoring of MS workflow and productivity
• Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
• Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
• Responsible for the optimization of net maintenance cost per unit
• Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services
• Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors
• Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
• Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
• Responsible for the Warranty process and maximizing Warranty recovery in the shop
• Ensure data integrity in the system of record
• Responsible for bi-annual inventory audits of all locations under footprint
• Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work
• Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Maintain control/visibility over work completed by the MS’s to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
• Ensure Cleanliness and quality of repair for all maintained vehicles
• Comply with Safety, State, and EPA regulations and requirements
• Conduct monthly safety meetings and training remotely to consistently reinforce Ryder’s commitment to safety
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees