Program Coordinator – Mobile Services (Library Services)

Hillsborough County Board of County Commissioners•Tampa, FL

About The Position

Performs professional level work developing, organizing, administering, and evaluating assigned programs and functions, providing guidance and technical expertise to assigned program staff, other departments, the community, and program participants. Incumbent may coordinate one or more specialized programs. The Program Coordinator – Mobile Services coordinates the centralized, system wide process for providing bookmobile service to Hillsborough County residents who are unable to visit the library and its branches. To learn more about Mobile Services, visit the Library2Go page. This position supervises the library’s Mobile Services team. The ideal candidate will have a bachelor’s degree and at least two years of experience with coordinating a program or function of a library, including supervisory experience. The ideal candidate will have excellent verbal and written communication skills and strong organizational skills and will be comfortable with technology. Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

Requirements

Graduation from an accredited four-year college or university; AND
One year of experience directly related to the assigned program; OR
An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
Possession of a valid Florida driver's license
Knowledge of the specific functions, activities, and services provided by the assigned programs and projects.
Knowledge of applicable laws and regulations governing assigned programs and projects.
Knowledge of organizational and methods and procedures relating to the effective coordination and administration of assigned programs.
Ability to plan, organize, coordinate and supervise the work of assigned staff.
Ability to communicate effectively, both orally and in writing.
Ability to prioritize work.
Ability to work effectively with others.
Ability to follow oral and written instructions and established procedures.
Ability to organize programs, projects and special events.
Ability to monitor, oversee and provide guidance to volunteers, assigned staff, clients and customers.
Ability to maintain files and records and prepare reports and correspondence.
Ability to use a computer and related software.
Ability to organize and to multi-task.
The employee is regularly required to talk and hear.
This position is primarily sedentary.
May occasionally exert up to 50 pounds of force.

Nice To Haves

The ideal candidate will have a bachelor’s degree and at least two years of experience with coordinating a program or function of a library, including supervisory experience.
The ideal candidate will have excellent verbal and written communication skills and strong organizational skills and will be comfortable with technology.
Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

Responsibilities

Maintaining and communicating policies and procedures related to library Mobile Services
Receiving and processing requests for Mobile Services stops
Creating schedules for Mobile Services staff and vehicles
Posting scheduled stops in coordination with the library’s communications team
Overseeing maintenance schedules for Mobile Services vehicles
Driving Mobile Services vehicles and providing staffing for scheduled stops when needed
Managing library accounts for Mobile Services customers
Collaborating with the library’s collection development team to purchase and manage library materials
Creating and submitting reports on usage of Mobile Services materials and resources
Providing training and performance management for library staff
Plans, develops, organizes and evaluates work processes to ensure the efficient delivery of program services and fulfill program objectives.
Participates in needs assessment data analysis to assist in developing grant applications to obtain funding for assigned projects.
Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to an assigned program to resolve problems, answers program questions, and provides information to current and potential program participants views existing policies, procedures, and directives and recommends changes where necessary.
Coordinates action where several organizational entities are involved and follows up to ensure that all details and program requirements are met.
Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, and recommends corrective action.
Instructs individuals and groups on proper methods and procedures for compliance with program regulations.
Writes or revises procedural and training manuals and summary reports.
Conducts orientation, training and presentations for individuals, groups, and organizations.
Recruits and trains volunteers and program staff and develop work schedules to provide appropriate staff coverage.
Conducts customer/participant surveys to gather information on program services and customer satisfaction and identify gaps in services.
Assists in the development of the program budget, monitors expenditures.
Processes pre-approved expenditures and assists with preparing grant applications.
Resolves problems encountered during daily operations and determines appropriate solutions.
Performs other related duties as required.