Supervisor, Middle Market Payroll

Insperity•Brea, CA

About The Position

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. Supervisor, Middle Market Payroll ESSENTIAL FUNCTIONS Manages a Middle Market payroll team ensuring the timely and accurate provision of payroll services while maintaining high client satisfaction and meeting Middle Market division goals and objectives. Makes key operational decisions which support Insperity’s revenue, expense and growth targets. Monitors client satisfaction indicators via quality service checks and service observations of staff to ensure client satisfaction. Monitors and analyzes quality of service and client termination data ensuring new and existing client payrolls are processed accurately and on time. Monitors work volume and provides input to staffing needs. Collaborates with division management and other internal constituents to develop and implement actions and initiatives which improve Middle Market division client retention. Serves as active contributor to ongoing book of business meetings with key internal business partners to ensure tactical and strategy opportunities are shared and incorporated into payroll and human resources service delivery. Participates in prospective, new and existing client meetings to support client’s perception of the value derived from our services. Maintains flexibility in schedule to accommodate clients’ needs. Interacts with clients to gather and analyze client needs pertaining to payroll processing, reporting, team loads and day-to-day operations of the payroll team. Maintains understanding of clients’ business financial operations relating to payroll and accounting for middle market-sized business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and give guidance to clients, peers and direct reports. Identifies, develops, recommends and implements process improvements that result in improved efficiency and effectiveness for the accurate and timely delivery of payroll and related services to client companies while maintaining compliance with related federal, state and local laws and regulations. Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance. Assists team with difficult issues, seeking support from supervisor as appropriate. Prepares reports for upper management. Develops, coaches, mentors and leads effective team, provides employees with timely, candid, and constructive feedback, works with employees to develop individual performance goals and professional development plans, recognizes and rewards employees for accomplishments, prepares and conducts annual performance reviews. Facilitates new hire on-the-job training and orientation into team environment. Participates in the establishment of payroll team goals and objectives, and achieves assigned performance standards and objectives. Supports sales prospecting efforts by attending prospect informational meetings and interfacing with the sales staff. Identifies and participates in training and development activities to increase knowledge, expertise, and effectiveness.

Requirements

High School Diploma or equivalent required.
Five to eight years of experience in a related field are required.
Customer service experience in a team environment.
Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.
Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting.
Expertise in collaborating with multiple functional experts to ensure high quality, unified service delivery.
Effective problem solving/decision making/conflict resolution skills.
Demonstrated effective resource management including managing time of direct reports, anticipating staffing needs, exhibiting good stewardship of monetary expenses in relation to budgetary allocations, and the ability to identify and engage service solutions within and outside the department.
Competent in design and delivery of presentations.
Strong project and process management skills with experience in handling multiple projects.
General awareness of various HR disciplines and understanding as it relates to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices.
Strong time management, organizational and facilitation skills.
Proficiency with Microsoft Office programs and ability to learn other application programs as needed.

Nice To Haves

Bachelor’s Degree in a related field is preferred.
Two to four years of prior payroll supervisory experience are preferred.
CPP Certification preferred.

Responsibilities

Manages a Middle Market payroll team ensuring the timely and accurate provision of payroll services while maintaining high client satisfaction and meeting Middle Market division goals and objectives.
Makes key operational decisions which support Insperity’s revenue, expense and growth targets.
Monitors client satisfaction indicators via quality service checks and service observations of staff to ensure client satisfaction.
Monitors and analyzes quality of service and client termination data ensuring new and existing client payrolls are processed accurately and on time.
Monitors work volume and provides input to staffing needs.
Collaborates with division management and other internal constituents to develop and implement actions and initiatives which improve Middle Market division client retention.
Serves as active contributor to ongoing book of business meetings with key internal business partners to ensure tactical and strategy opportunities are shared and incorporated into payroll and human resources service delivery.
Participates in prospective, new and existing client meetings to support client’s perception of the value derived from our services.
Maintains flexibility in schedule to accommodate clients’ needs.
Interacts with clients to gather and analyze client needs pertaining to payroll processing, reporting, team loads and day-to-day operations of the payroll team.
Maintains understanding of clients’ business financial operations relating to payroll and accounting for middle market-sized business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and give guidance to clients, peers and direct reports.
Identifies, develops, recommends and implements process improvements that result in improved efficiency and effectiveness for the accurate and timely delivery of payroll and related services to client companies while maintaining compliance with related federal, state and local laws and regulations.
Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
Assists team with difficult issues, seeking support from supervisor as appropriate.
Prepares reports for upper management.
Develops, coaches, mentors and leads effective team, provides employees with timely, candid, and constructive feedback, works with employees to develop individual performance goals and professional development plans, recognizes and rewards employees for accomplishments, prepares and conducts annual performance reviews.
Facilitates new hire on-the-job training and orientation into team environment.
Participates in the establishment of payroll team goals and objectives, and achieves assigned performance standards and objectives.
Supports sales prospecting efforts by attending prospect informational meetings and interfacing with the sales staff.
Identifies and participates in training and development activities to increase knowledge, expertise, and effectiveness.

Benefits

Flexibility: Over 80% of Insperity’s jobs have flexibility.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.

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