Supervisor Meter Services | Columbus, OH (DOT)

ACRT Services•Columbus, OH

About The Position

The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

Requirements

Must Haves: Education: High School Degree or GED
Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role.
Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training
Ability to multi-task, and work independently and as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Nice To Haves

Education: Bachelor's Degree
Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors

Responsibilities

Meter Services Supervision: Identify, investigate, and resolve issues ensuring deadlines are met
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisition needed personnel, supplies, equipment, parts, or repair services
Meter Reading Assistance: Drive vehicles or equipment to complete work assignments or to assist workers
Interpret transportation regulations, safety regulations, or company policies and procedures for workers
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
Resolve worker problems or collaborate with employees to assist in problem resolution
Perform or schedule repairs or preventive maintenance of vehicles and other equipment
Assist workers in tasks, as needed, such as reading daily meters/skips
Extensively walk and stand for much of the workday
Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer Communication: Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
Provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned.

Benefits

Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees): Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY)
Perks/Allowances Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions