Supervisor Regional Meter Reading - MD Meter Services

FirstEnergy • Martinsburg, WV

2d

About The Position

This is an open position with Potomac Edison, a subsidiary of FirstEnergy Corp [PE]. This position is responsible for coordinating and supervising the daily activities of the Meter Reading department and making sound decisions guided by the company's approved policies and procedures. Responsibilities include: Maintaining a high level of safety commitment throughout day-to-day functions by managing safety awareness, ensuring adherence to the company's Accident Prevention Handbook through field audits and job briefings, and leading engaged safety meetings for daily reinforcement of appropriate steps to work safely. Providing training for new employees, focusing on safety and accuracy. Safely reducing overall consecutive estimates through scheduling and access issue resolution. Understanding and scheduling work according to departmental budget. Creating a daily read schedule that maximizes the workforce, while adhering to the company's billing schedule and PUC regulations. Troubleshooting issues with handheld units. Conducting field observations on a regular basis. Driving continuous improvement across the business unit and FirstEnergy. Reporting to the manager on progress of various projects and advising about any issues that could impair the successful completion of projects. Continually seeking opportunities to increase customer satisfaction and broaden/deepen relationships, anticipating customers' needs and proposing alternative solutions when necessary. Professionally communicating company standards orally and through written correspondence. Conducting mid-year and year-end performance reviews with employees. Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues and changes that are occurring. Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and/or managers. Leading, educating and directing others to improve team effectiveness and communicating results/recommendations to varying audiences, including senior leadership. Encouraging open, honest, direct and ongoing conversation among team members. Promoting the Rules of Engagement and leading by example. Actively seeking and sharing one's own knowledge of industry trends, competitors, etc., that ultimately affect the business unit and/or FirstEnergy. Working effectively with different areas of the organization; broadening, deepening and maintaining relationships at all levels. Supporting storm restoration as needed, generally supervising the work of Hazard Responders. Working a schedule that includes being available at least one hour prior to when the Meter Readers start their day and working approximately one hour after the Meter Readers finish their day, in order to fulfill departmental needs.

Requirements

• Minimum 5 years’ related work experience with a degree or 7 years' experience without a degree is required.
• Related work experience includes, but is not limited to leading/coaching others, demonstrated experience in customer service, planning and scheduling work.
• In-depth knowledge of information systems such as Microsoft Office tools including, Excel, PowerPoint, Access and Word required with basic knowledge of SAP and Fieldnet is preferred.
• Experience as a highly driven, self-motivated, and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement
• Experience in process/project management, leadership, teamwork, and managerial skills.
• Superior customer relations skills and strong written/verbal communication skills to make clear, accurate and concise reports.
• Able to make accurate decisions and demonstrate sound judgment.

Nice To Haves

• Bachelor’s degree in Business or related discipline is preferred.
• Previous supervisory experience is preferred.
• Understanding of the meter reading route management process and strategy.
• Meter Reading experience and Storm restoration knowledge are preferred.

Responsibilities

• Maintaining a high level of safety commitment throughout day-to-day functions by managing safety awareness, ensuring adherence to the company's Accident Prevention Handbook through field audits and job briefings, and leading engaged safety meetings for daily reinforcement of appropriate steps to work safely.
• Providing training for new employees, focusing on safety and accuracy.
• Safely reducing overall consecutive estimates through scheduling and access issue resolution.
• Understanding and scheduling work according to departmental budget.
• Creating a daily read schedule that maximizes the workforce, while adhering to the company's billing schedule and PUC regulations.
• Troubleshooting issues with handheld units.
• Conducting field observations on a regular basis.
• Driving continuous improvement across the business unit and FirstEnergy.
• Reporting to the manager on progress of various projects and advising about any issues that could impair the successful completion of projects.
• Continually seeking opportunities to increase customer satisfaction and broaden/deepen relationships, anticipating customers' needs and proposing alternative solutions when necessary.
• Professionally communicating company standards orally and through written correspondence.
• Conducting mid-year and year-end performance reviews with employees.
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues and changes that are occurring.
• Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and/or managers.
• Leading, educating and directing others to improve team effectiveness and communicating results/recommendations to varying audiences, including senior leadership.
• Encouraging open, honest, direct and ongoing conversation among team members.
• Promoting the Rules of Engagement and leading by example.
• Actively seeking and sharing one's own knowledge of industry trends, competitors, etc., that ultimately affect the business unit and/or FirstEnergy.
• Working effectively with different areas of the organization; broadening, deepening and maintaining relationships at all levels.
• Supporting storm restoration as needed, generally supervising the work of Hazard Responders.
• Working a schedule that includes being available at least one hour prior to when the Meter Readers start their day and working approximately one hour after the Meter Readers finish their day, in order to fulfill departmental needs.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401 (k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level