Supervisor, Member Care

Jewish Community Center of Greater Kansas City • Overland Park, KS

9d

About The Position

The Supervisor, Member Care provides exemplary customer service to J members by phone, email and in person, helping members, providing information, and resolving concerns. Another key role for this position is retaining current members while also assisting with enrolling new members. The Supervisor uses The J's CRM software to enter and maintain information, create reports and generate/track correspondence.

Requirements

• 5+ years of membership sales and retention experience is strongly preferred
• Experience using CRM software for inputting and extracting information
• Strong administrative, organizational and analytical skills
• Strong written and verbal communication skills
• Ability to anticipate and solve practical problems and resolve issues while maintaining accountability for results
• Be an approachable, friendly leader for staff, members, and guests
• Able to work occasional evenings or weekends for special events
• Constant: sitting, talking, hearing
• Frequent: repetitive motions
• Occasional: standing, walking, climbing stairs

Nice To Haves

• Prefer experience/success in increasing membership retention in both for-profit and non-profit environments

Responsibilities

• Answer general questions from prospective and current members
• Assist members with the enrollment process, payment plans, billing, collections, and cancellations
• Primary contact for monthly cancelation conversations after renewal letters are sent
• Respond to customer complaints/comments in a courteous and professional manner
• Generate, distribute, and review reports on a weekly, monthly or as-needed basis
• Generate, review, and send account statements
• Partner with Accounting office to update member account information
• Maintain membership records including cancellations, correspondence, contributions, scholarships, and payment plans
• Serve as back-up for greeting potential members and giving facility tours
• Provide support to colleagues in the Administration Suite as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed